Gucci Client Advisor

Gucci, a renowned luxury fashion brand under the Kering conglomerate, is celebrated for its innovative designs and commitment to quality. As an employer, Gucci offers a dynamic environment where creativity and passion for fashion are highly valued. The brand is dedicated to fostering a culture of inclusivity and accessibility, ensuring a supportive and enriching workplace for all employees.

1. Achieve or exceed monthly and seasonal individual and store sales targets.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating in-depth product knowledge.
3. Drive individual KPI goals through superior customer service and sales quality.
4. Capture and manage customer data using CRM tools to build relationships and personalize client interactions.
5. Maintain an organized client book and provide regular follow-up on sales and client requests.
6. Advise clients on fashion trends and luxury market developments.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to maintaining visual display standards in accordance with Gucci guidelines.
10. Maintain organized stock rooms and adhere to Gucci image standards.
11. Follow all company policies and procedures.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or in a similar customer service role.
3. Proven track record of exceeding sales targets and building strong customer relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-oriented with a collaborative mindset.
8. Ability to work in a fast-paced environment.
9. Flexibility to adapt to different customer needs.
10. Ability to work flexible hours, including evenings, weekends, and holidays.

1. Client-centric mindset
2. Collaborative working
3. Creative problem-solving
4. Accountability and performance-driven
5. Agility and adaptability
6. Relationship building
7. Empowerment and self-expression
8. Continuous learning and feedback
9. Talent development

A minimum of 3 years in luxury fashion sales or a similar customer service setting is required.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment.

Gucci fosters a culture of innovation and collaboration, encouraging employees to break new ground in the fashion industry. The workplace is inclusive and supportive, valuing diversity and creativity.