Gucci Client Advisor

Gucci, a renowned luxury fashion brand under the esteemed Kering conglomerate, is synonymous with exquisite craftsmanship and innovative design. As an employer, Gucci is committed to fostering a dynamic and inclusive environment where creativity and excellence are celebrated. The brand offers a unique opportunity to be part of a legacy that continuously shapes the fashion industry.

1. Achieve or surpass monthly and seasonal individual and store sales targets, contributing to business growth.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating profound knowledge of Gucci products, history, and heritage.
3. Drive individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and manage meaningful customer data using Company CRM tools to build relationships and personalize future client interactions.
5. Maintain an organized client book, regularly contacting clients and providing follow-up on sales or client requests.
6. Advise clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
7. Collaborate with colleagues to foster a positive working environment and ensure a consistent and exceptional client experience.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to the visual display of products in line with Gucci visual standards.
10. Maintain a tidy and organized stock room.
11. Adhere to Gucci image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or in a similar customer service role.
3. Proven ability to drive and exceed individual and store results, building lasting relationships with customers and colleagues.
4. Excellent communication skills, both oral and written, with the ability to multitask.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative approach.
8. Ability to work in a fast-paced, dynamic environment.
9. Flexibility to adapt to different customers.
10. Availability to work a flexible schedule, including evenings, weekends, and holidays.

1. Client-centric mindset with a focus on delivering exceptional service.
2. Strong communication and interpersonal skills.
3. Organizational and multitasking abilities.
4. Adaptability and flexibility in a dynamic environment.
5. Team collaboration and relationship-building skills.

A minimum of 3 years in luxury fashion sales or a related customer service role is required.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Gucci fosters a culture of inclusivity and creativity, encouraging employees to express their individuality while working collaboratively. The brand values innovation and a client-centric approach, promoting a positive and dynamic workplace environment.