Gucci Client Advisor

Gucci, a prestigious name in luxury fashion, operates under the umbrella of Kering, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional craftsmanship, Gucci is committed to delivering unparalleled luxury experiences. As an employer, Gucci fosters a dynamic and inclusive work environment, encouraging creativity and collaboration among its employees.

1. Achieve or surpass individual and store sales targets on a monthly and seasonal basis.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge.
3. Drive individual KPI goals through superior customer service and sales quality.
4. Capture and manage customer data using CRM tools to build relationships and personalize client interactions.
5. Maintain an organized client book and provide regular follow-up on sales and client requests.
6. Discuss fashion trends and luxury market developments with clients, showcasing a passion for fashion.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to maintaining visual standards of product displays.
10. Keep stock rooms organized and adhere to Gucci's image standards.
11. Follow company policies and procedures.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or in a similar customer service role.
3. Proven ability to exceed sales targets and build lasting relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.

1. Team collaboration and effective communication.
2. Adaptability in a fast-paced environment.
3. Flexibility in scheduling, including evenings, weekends, and holidays.
4. Client-centric mindset and innovative problem-solving.
5. Ability to build trust-based relationships and empower colleagues.

A minimum of 3 years in luxury fashion sales or a similar customer service environment is required.

Bachelor’s Degree preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates and employees as needed.

Gucci fosters a vibrant and inclusive workplace culture, emphasizing creativity, collaboration, and a client-centric approach. Employees are encouraged to innovate and take ownership of their roles, contributing to a dynamic and supportive environment.