Gucci Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is a part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and superior quality, Gucci offers a dynamic work environment where creativity and excellence are fostered. As an employer, Gucci is committed to inclusivity and accessibility, ensuring a supportive atmosphere for all employees.

1. Achieve or surpass individual and store sales targets on a monthly and seasonal basis.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products, history, and heritage.
3. Drive individual KPI goals by maintaining high standards of customer service and sales quality.
4. Capture and manage customer data using CRM tools to build relationships and personalize future client interactions.
5. Maintain an organized client book, regularly contacting clients and following up on sales or requests.
6. Advise clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience, contributing to a positive work environment.
8. Ensure store security standards to protect customers, colleagues, and merchandise.
9. Uphold the visual display of products in line with Gucci's visual standards.
10. Maintain a neat and organized stock room.
11. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of experience in luxury fashion sales or a similar customer service role.
3. Proven ability to exceed sales targets and build lasting client relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-oriented with a collaborative approach.
8. Adaptability to a fast-paced environment.
9. Flexibility to work evenings, weekends, and holidays.

1. Client-centric mindset
2. Effective communication
3. Organizational skills
4. Attention to detail
5. Team collaboration
6. Adaptability
7. Flexibility in scheduling

A minimum of 3 years in luxury fashion sales or a comparable customer service environment is required.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package including health insurance, retirement plans, and employee discounts on products.

Gucci fosters a culture of innovation and creativity, encouraging employees to be radically client-centric and to approach challenges with an entrepreneurial spirit. The workplace is characterized by a flat, connected, and fast-paced environment, promoting collaboration and inclusivity.