Gucci Client Advisor
Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Kering empowers its brands to reach their full potential in the most sustainable manner. Gucci, known for its innovative and progressive approach to fashion, offers a dynamic workplace where creativity and excellence are celebrated.
- Achieve or exceed individual and store sales goals monthly and seasonally.
- Provide exceptional customer service by exceeding client expectations and demonstrating product knowledge and brand heritage.
- Drive individual KPI goals by ensuring high-quality sales and customer service.
- Capture and utilize customer data to build relationships and personalize client development opportunities.
- Maintain an organized client book and provide follow-up on sales and client requests.
- Discuss fashion trends and developments in the luxury market with clients.
- Collaborate with colleagues to ensure a consistent and exceptional client experience.
- Maintain security standards for the safety of customers, colleagues, and merchandise.
- Uphold visual display standards in accordance with Gucci guidelines.
- Maintain organized stock and understock areas.
- Adhere to Gucci image standards and company policies.
- Bachelor’s Degree preferred.
- 3+ years of luxury fashion sales experience or in a customer service setting.
- Proven ability to drive sales and build lasting relationships.
- Excellent communication skills, both oral and written.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-focused with collaborative skills.
- Ability to work in a fast-paced environment.
- Flexibility to adapt to different customers.
- Availability for a flexible schedule, including evenings, weekends, and holidays.
- Client-centric mindset
- Collaborative working methodology
- Creative problem-solving
- Accountability and performance-driven
- Agility and adaptability
- Relationship building
- Empowerment and encouragement of others
- Continuous learning and feedback provision
A minimum of 3 years in luxury fashion sales or a similar customer service role is required.
Bachelor’s Degree preferred.
Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates and employees as needed.
Gucci fosters a community of passionate individuals united by a commitment to innovation and breaking new ground in the fashion industry. The workplace culture emphasizes inclusivity, creativity, and collaboration, encouraging employees to express their unique talents and perspectives.