Gucci Client Advisor

King of Prussia • USA

Friday, May 9, 2025

Gucci, a distinguished name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci offers a dynamic and inclusive environment where creativity and innovation are at the forefront. The brand is committed to fostering a culture that values diversity, collaboration, and personal growth, making it an ideal workplace for those passionate about fashion and luxury.

1. Engage proactively with clients to establish strong relationships, ensuring a welcoming and personalized experience both in-store and remotely.
2. Deliver exceptional client-centric service to drive repeat business and enhance brand loyalty.
3. Identify and understand client needs and aspirations to exceed their expectations.
4. Expand the client base by recruiting new clients and nurturing existing relationships.
5. Utilize in-store technology to enhance the client experience.
6. Collect and analyze client information to tailor services to individual preferences.
7. Provide clients with insights on local lifestyle trends to add value to their experience.
8. Drive sales results by monitoring KPIs and maximizing selling opportunities.
9. Offer exceptional client experiences through luxury gestures and product rituals.
10. Employ effective selling techniques to drive sales and maintain a client-centric approach.
11. Promote virtual appointments and distance sales to create new selling opportunities.
12. Maintain a consistent 'One-Gucci-Client' perspective across all transactions.
13. Guide clients in making informed purchasing decisions.
14. Foster collaborative communication with team members to propose effective solutions.
15. Engage with clients using storytelling and expert product knowledge.
16. Stay informed on fashion trends and competitors to provide the best solutions for clients.
17. Participate in store operations, including stock maintenance and visual merchandising.
18. Adhere to company policies with a focus on loss prevention and operational excellence.
19. Process POS transactions accurately and ensure proper client information capture.
20. Uphold Gucci's visual standards and grooming guidelines.
21. Manage general store administration and functionality.

1. 2+ years of luxury fashion sales experience with a proven track record, preferably in a similar role or customer service setting.
2. Demonstrated ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work a retail schedule, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client attitude.
7. Ability to adapt to different clients and complex situations.
8. Strong communication skills.
9. Capability to work in a fast-moving and dynamic environment.

1. Client relationship management
2. Sales and upselling techniques
3. Product knowledge and storytelling
4. Communication and interpersonal skills
5. Team collaboration
6. Problem-solving and adaptability
7. Time management and organization

A minimum of two years in luxury fashion sales or a similar customer service role, with a proven track record of achieving sales targets and building client relationships.

Gucci offers a comprehensive benefits package, including opportunities for professional development, a supportive work environment, and a commitment to inclusivity and accessibility.

Gucci is renowned for its inclusive and innovative culture, where diversity of thought and background is celebrated. The brand fosters a respectful and responsible environment, encouraging personal and professional growth through collaboration and accountability.