Gucci Client Advisor

King of Prussia • USA

Tuesday, February 18, 2025

Gucci, a prestigious brand under the Kering Group, is renowned for its innovative and luxurious fashion offerings. As part of a global conglomerate, Gucci is committed to excellence and creativity, providing a dynamic environment for those passionate about fashion and luxury.

1. Achieve or surpass individual and store sales targets on a monthly and seasonal basis.
2. Deliver exceptional customer service, exceeding client expectations with comprehensive product knowledge and adherence to Gucci's selling ceremony.
3. Drive individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and manage customer data using CRM tools to build relationships and personalize client interactions.
5. Maintain an organized client book, regularly contacting clients and following up on sales or requests.
6. Discuss fashion trends and luxury market developments with clients, showcasing passion for fashion.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience and contribute to a positive work environment.
8. Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
9. Uphold visual display standards in accordance with Gucci's guidelines.
10. Maintain a tidy and organized stockroom.
11. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or similar customer service role.
3. Proven track record of achieving sales targets and building customer relationships.
4. Excellent communication skills and ability to multitask.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-oriented with collaborative skills.
8. Adaptability to a dynamic environment.
9. Flexibility to work evenings, weekends, and holidays.

1. Client-centric mindset
2. Collaborative working
3. Creative problem-solving
4. Ownership mentality
5. Effective communication
6. Relationship building
7. Empowerment and coaching

A minimum of 3 years in luxury fashion sales or a similar customer service environment is required.

Bachelor’s Degree preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations throughout the employment process.

Gucci fosters a community of passionate individuals dedicated to innovation and excellence in the fashion industry. The workplace culture is inclusive, collaborative, and encourages personal growth and creativity.