Gucci Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring a supportive and enriching experience for all employees.

1. Achieve or exceed monthly and seasonal individual and store sales goals.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge.
3. Drive individual KPI goals by maintaining high customer service standards.
4. Capture and utilize meaningful customer data to build relationships and personalize client interactions.
5. Maintain an organized client book and provide regular follow-up with clients.
6. Discuss fashion trends and developments in the luxury market with clients.
7. Collaborate with colleagues to ensure a consistent and exceptional customer experience.
8. Ensure store security standards are upheld.
9. Contribute to the visual merchandising of products according to Gucci standards.
10. Maintain a neat and organized stock room.
11. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or in a similar customer service role.
3. Proven ability to exceed sales targets and build lasting customer relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-oriented with a collaborative mindset.
8. Ability to work in a fast-paced environment.
9. Flexibility to work evenings, weekends, and holidays as needed.

1. Client-centric mindset
2. Collaborative working style
3. Creative problem-solving
4. Accountability and performance-driven
5. Agility and adaptability
6. Relationship-building
7. Empowerment and coaching
8. Continuous learning

A minimum of 3 years in luxury fashion sales or a similar customer service role is required.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional growth and development within the Kering Group.

Gucci fosters a culture of innovation and creativity, encouraging employees to break new ground in the fashion industry. The workplace environment is inclusive and supportive, promoting collaboration and personal growth.