Gucci Client Advisor

Gucci, established in Florence, Italy in 1921, stands as a paragon of luxury fashion, renowned for its creativity, Italian craftsmanship, and innovation. As part of the prestigious Kering Group, Gucci continues to redefine luxury across the globe, managing a portfolio of esteemed brands in fashion, leather goods, jewelry, and eyewear.

1. Provide high-level, engaged consultation and optimal customer care, ensuring an exceptional service experience.
2. Offer insights and advice on general fashion trends and developments within the luxury market.
3. Cultivate and maintain long-term relationships with clients, focusing on customer retention and loyalty.
4. Utilize company CRM tools to capture meaningful customer data, fostering relationship building and personalizing future customer development opportunities.
5. Ensure the optimal presentation and organization of the sales floor.

1. Experience in high-end retail, with a preference for fashion or luxury sectors.
2. Strong enthusiasm for interacting with clients and colleagues.
3. Excellent customer and service orientation.
4. Demonstrated sales orientation with the ability to successfully close sales.
5. Enjoyment in working within an international and familial team environment.
6. Strong understanding of the luxury segment and its associated products.
7. Fluency in German and proficiency in English; additional languages are advantageous.
8. Affinity for digital environments.

1. Customer service excellence
2. Sales acumen
3. Relationship management
4. Trend awareness
5. CRM proficiency
6. Multilingual communication

Previous experience in high-end retail is required, with a preference for those with a background in fashion or luxury.

Employees enjoy working in a dynamic and international team, with opportunities for professional growth and development within the luxury fashion industry.

Gucci fosters an environment that celebrates creativity and innovation, emphasizing a familial and collaborative atmosphere. As part of the Kering Group, Gucci is committed to sustainability and ethical practices, encouraging employees to contribute to a culture of excellence and inclusivity.