Gucci Client Advisor

Indianapolis • USA

Tuesday, August 26, 2025

Gucci, a distinguished name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for fostering an inclusive and dynamic work environment that encourages creativity and innovation. Employees are empowered to express their individuality while contributing to the brand's legacy of excellence and style.

1. Establish and nurture strong client relationships, providing exceptional service both in-store and remotely.
2. Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty.
3. Identify client needs and aspirations, exceeding their expectations through generosity and connection.
4. Expand the client base by recruiting new clients and developing existing ones.
5. Utilize in-store technology to enhance the client experience.
6. Gather meaningful client information to tailor services to individual preferences.
7. Provide clients with insights on local lifestyle trends to enrich their experience.
8. Drive sales results through effective monitoring of KPIs and maximizing selling opportunities.
9. Offer exceptional client experiences through luxury gestures and product rituals.
10. Employ effective selling techniques to drive sales and maintain a client-centric attitude.
11. Promote virtual appointments and distance sales to create additional selling opportunities.
12. Maintain a 'One-Gucci-Client' perspective for transactions critical to a positive client experience.
13. Guide clients to make informed purchasing decisions.
14. Foster open communication and collaboration with team members.
15. Engage clients with storytelling and expert product knowledge to assist in purchasing decisions.
16. Stay informed on fashion trends and competitors to offer the best solutions to clients.
17. Participate in store operations, including stock maintenance and inventories.
18. Adhere to policies and procedures with a focus on loss prevention and operational excellence.
19. Process all POS transactions accurately and ensure accurate capture of client information.
20. Contribute to upholding the visual display of products according to Gucci standards.
21. Follow company grooming guidelines and ensure optimal product levels on the sales floor.
22. Manage general store administration and functionality.

1. 2+ years of luxury fashion sales experience with a proven track record, preferably in a similar role or customer service setting.
2. Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
3. High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration.
4. Flexibility to work a retail schedule, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client attitude.
7. High flexibility and ability to adapt to different clients and complex situations.
8. Strong communication skills.
9. Ability to work in a fast-moving and dynamic environment.

1. Client relationship management
2. Sales and negotiation
3. Product knowledge
4. Communication and interpersonal skills
5. Adaptability and problem-solving
6. Team collaboration
7. Technology proficiency

A minimum of two years in luxury fashion sales with a proven track record of success, ideally in a similar role or customer service setting.

Gucci offers a comprehensive benefits package that includes health and wellness programs, employee discounts, and opportunities for professional development within the Kering Group.

Gucci's workplace culture is characterized by inclusivity, respect, responsibility, and trustworthiness. The brand values diversity in thought and background, fostering an environment where creativity and collaboration thrive. Employees are encouraged to be considerate thinkers, solutions developers, and accountable achievers, contributing to a dynamic and innovative workplace.