Gucci Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment that fosters creativity and growth. As an employer, Gucci is committed to inclusivity and accessibility, ensuring a supportive atmosphere for all employees.

1. Achieve or exceed individual and store sales goals monthly and seasonally.
2. Deliver exceptional customer service, exceeding client expectations with a deep knowledge of Gucci products and heritage.
3. Drive individual KPI goals by ensuring high-quality customer service and sales.
4. Capture and manage customer data using CRM tools to build and personalize client relationships.
5. Maintain an organized client book, regularly contacting clients and following up on sales or requests.
6. Advise clients on fashion trends and luxury market developments with passion.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience.
8. Uphold store security standards to protect customers, colleagues, and merchandise.
9. Contribute to maintaining visual display standards in accordance with Gucci guidelines.
10. Keep understock and stock room neat and organized.
11. Adhere to Gucci's image standards and company policies.

1. Ability to maintain regular attendance with a flexible schedule, primarily on weekends.
2. 1+ years of service-related work experience.
3. Excellent oral and written communication skills, with multitasking ability.
4. Proficiency in additional languages is advantageous.
5. Proficient with technology.

1. Service mindset with a passion for fashion and luxury products.
2. Positive, friendly, and outgoing demeanor.
3. Strong organizational and follow-up skills.
4. Attention to detail and accuracy.
5. Team-oriented with a collaborative spirit.
6. Ability to adapt to a fast-paced environment.
7. Flexibility to engage with diverse customers.

A minimum of 1 year in a service-related role is required, ideally within the luxury or fashion sector.

High school diploma or equivalent preferred.

Competitive hourly wage plus base commission.

Eligible employees may participate in benefit and incentive programs, including employee discounts, paid holidays, performance development opportunities, and a 401(k) plan with company matching.

Gucci fosters a radically client-centric approach, promoting a flat, connected, and fast-paced work environment. Creativity and ownership are encouraged, with a focus on collaboration and continuous learning. The company values inclusivity and accessibility, ensuring a welcoming atmosphere for all employees.