Gucci Client Advisor

Gucci, a renowned leader in luxury fashion, is part of the Kering Group, a global luxury group that manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and watches. Gucci is committed to redefining modern luxury fashion with a focus on sustainability and innovation, offering a dynamic and inclusive work environment that fosters creativity and growth.

1. Engage proactively with clients to establish strong, lasting relationships, offering best-in-class service both in-store and remotely.
2. Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty.
3. Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
4. Develop and expand the client base by recruiting new clients and nurturing existing ones.
5. Utilize in-store technology to ensure a seamless and relevant client experience.
6. Collect meaningful client information to customize services and enhance client satisfaction.
7. Provide insights on local lifestyle trends to add value to the client's experience.
8. Drive individual and collective sales results through effective KPI monitoring and maximizing selling opportunities.
9. Promote virtual appointments and distance sales to create additional selling opportunities.
10. Maintain a 'One-Gucci-Client' perspective for all transactions, ensuring a positive client experience.
11. Engage clients using storytelling, expert product knowledge, and styling advice to assist in informed purchasing decisions.
12. Participate actively in store operations, including stock maintenance and inventories.
13. Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
14. Contribute to upholding Gucci's visual standards and ensure optimal product levels on the sales floor.

1. 2+ years of luxury fashion sales experience with an excellent track record.
2. Proven ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work a retail schedule, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.

1. Excellent commercial awareness and client attitude.
2. Strong communication skills.
3. Ability to work in a fast-paced and dynamic environment.
4. Adaptability to different clients and complex situations.

A minimum of 2 years in luxury fashion sales or a similar customer service role, demonstrating a successful track record.

A reasonable estimate of the current base salary range is $15.00 USD to $17.00 USD.

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and 401K.

Gucci fosters a culture of inclusivity and accessibility, emphasizing diversity in thought, background, and skills. The company values respect, responsibility, and trustworthiness, encouraging personal and professional growth through thoughtfulness and accountability.