Gucci Client Advisor

Honolulu • USA

Wednesday, February 26, 2025

Gucci, a renowned name in the luxury fashion industry, operates under the umbrella of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering an inclusive and dynamic workplace that encourages innovation and creativity. The brand is dedicated to providing its employees with opportunities for growth and development, ensuring a vibrant and engaging work environment.

1. Proactively engage and establish strong relationships with clients, ensuring they feel valued and at ease from the first point of contact.
2. Deliver a personalized, client-centric experience to drive repeat business and enhance brand loyalty.
3. Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
4. Develop and expand the client base by recruiting new clients and nurturing existing ones.
5. Utilize in-store technology to enhance the client experience, ensuring it is smooth and relevant.
6. Collect and utilize meaningful client information to tailor services to their preferences.
7. Provide insights on local lifestyle trends to add value to the client experience.
8. Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
9. Provide exceptional client experience through luxury gestures and product rituals.
10. Use effective selling techniques to drive sales and maintain a client-centric attitude.
11. Promote virtual appointments and distance sales to create additional selling opportunities.
12. Maintain a 'One-Gucci-Client' perspective for all transactions, ensuring a positive client experience.
13. Guide clients in making informed purchasing decisions.
14. Foster open communication with team members, proposing effective solutions.
15. Engage clients with storytelling, expert product knowledge, and honest styling advice.
16. Attend training sessions to gain insights on product knowledge and fashion trends.
17. Participate in store operations such as stock maintenance and inventories.
18. Adhere to all policies and procedures, focusing on loss prevention and operational excellence.
19. Process all POS transactions accurately and ensure accurate capture of client information.
20. Uphold the visual display of products according to Gucci standards.
21. Follow company grooming guidelines and ensure optimal product levels on the sales floor.
22. Manage general store administration and functionality.

1. 2+ years of luxury fashion sales experience with a proven track record.
2. Ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work a retail schedule, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client attitude.
7. High flexibility and adaptability to different clients and situations.
8. Strong communication skills.
9. Ability to work in a fast-moving and dynamic environment.

1. Client relationship management
2. Sales and negotiation
3. Product knowledge
4. Communication and interpersonal skills
5. Adaptability and flexibility
6. Team collaboration
7. Problem-solving

A minimum of 2 years in luxury fashion sales or a similar customer service role, with a proven track record of success.

A reasonable estimate of the current base salary range is $14.00 USD to $17.00 USD, considering various factors such as skills, experience, and location.

Gucci offers a comprehensive benefits package, including opportunities for professional growth and development, fostering a culture of inclusivity and accessibility.

Gucci prides itself on a culture that values diversity, respect, responsibility, and trust. The brand encourages creativity and collaboration, fostering an environment where employees can thrive and contribute to the brand's legacy.