Gucci Client Advisor

Honolulu • USA

Wednesday, February 19, 2025

Gucci, a renowned name in the luxury fashion industry, is part of the prestigious Kering Group, a global leader in apparel and accessories. The brand is celebrated for its innovative designs and commitment to quality, offering a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci fosters a culture of inclusivity and accessibility, ensuring a supportive atmosphere for all employees.

1. Engage proactively with clients to establish strong relationships, ensuring they feel valued and at ease from the first point of contact.
2. Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty.
3. Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
4. Develop the client base by recruiting new clients and nurturing existing ones.
5. Leverage in-store technology to ensure a smooth and pleasant client experience.
6. Collect meaningful client information to customize services provided.
7. Provide insights on local lifestyle trends to enhance the client's experience.
8. Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
9. Provide exceptional client experiences through hospitality and luxury gestures.
10. Utilize effective selling techniques to drive sales and maintain a client-centric attitude.
11. Promote virtual appointments and distance sales to create selling opportunities.
12. Maintain a 'One-Gucci-Client' perspective for all transactions.
13. Guide clients to make informed purchasing decisions.
14. Foster open communication with team members to propose effective solutions.
15. Engage clients with storytelling and expert product knowledge.
16. Attend training sessions to gain product insights.
17. Stay updated on fashion trends and competitors to offer the best solutions.
18. Participate in store operations such as stock maintenance and inventories.
19. Adhere to policies focusing on loss prevention and operational excellence.
20. Process all POS transactions accurately and maintain client information.
21. Uphold the visual display of products according to Gucci standards.
22. Follow company grooming guidelines and ensure optimal product levels on the sales floor.
23. Manage general store administration and functionality.

1. 2+ years of luxury fashion sales experience with a proven track record.
2. Ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work retail schedules, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client attitude.
7. High flexibility and adaptability to different clients and situations.
8. Strong communication skills.
9. Ability to work in a fast-paced and dynamic environment.

1. Client relationship management
2. Sales and upselling techniques
3. Product knowledge and styling advice
4. Communication and interpersonal skills
5. Adaptability and problem-solving
6. Team collaboration
7. Operational excellence

A minimum of 2 years in luxury fashion sales or a similar customer service role is required, demonstrating an excellent track record in building client relationships and achieving sales targets.

A reasonable estimate of the current base salary range is $14.00 USD to $17.00 USD, considering various factors such as skills, experience, and geographic location.

Gucci offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment that values inclusivity and accessibility.

Gucci is committed to fostering a culture of inclusivity, respect, and responsibility. The brand values diversity in thought, background, and skills, enhancing the capacity to create and collaborate. Employees are encouraged to be trustworthy, accountable, and to build strong, lasting relationships.