Gucci Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to fostering talent and providing a dynamic and inclusive workplace. The brand is dedicated to innovation, sustainability, and the highest standards of excellence, offering employees the opportunity to be part of a legacy of luxury and craftsmanship.

1. Engage proactively with clients to establish strong relationships, ensuring they feel valued and comfortable from the initial point of contact.
2. Deliver a personalized, client-centric experience to foster strong and lasting relationships, driving repeat business and enhancing brand loyalty.
3. Build rapport with clients by understanding their needs, desires, and aspirations, and exceed their expectations through exceptional service.
4. Develop and expand the client base by recruiting new clients and nurturing existing ones.
5. Utilize in-store technology to ensure a seamless and relevant client experience.
6. Collect meaningful client information to customize services and enhance client satisfaction.
7. Provide clients with insights on local lifestyle trends to add value to their experience.
8. Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
9. Provide exceptional client experiences through hospitality, luxury gestures, and product rituals.
10. Employ effective selling techniques to drive sales and maintain a client-centric attitude.
11. Promote virtual appointments and distance sales to create additional selling opportunities.
12. Maintain a unified client perspective across all transactions to ensure a positive client experience.
13. Guide clients in making informed purchasing decisions through expert product knowledge and styling advice.
14. Participate actively in store operations, including stock maintenance and inventory management.
15. Adhere to all policies and procedures, focusing on loss prevention and operational excellence.
16. Contribute to maintaining the visual display of products according to Gucci standards.
17. Ensure optimal product levels on the sales floor in line with corporate policies.
18. Manage general store administration and functionality.

1. Must be able to communicate effectively in Vietnamese.
2. Must be legally eligible to work in Vietnam.
3. 2+ years of luxury fashion sales experience with an excellent track record.
4. Proven ability to drive and exceed individual and store results.
5. High degree of ethics, professionalism, and integrity.
6. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Deep knowledge and passion for fashion and luxury.
2. Excellent commercial awareness and client attitude.
3. High flexibility and adaptability to different clients and complex situations.
4. Strong communication skills.
5. Ability to work in a fast-moving and dynamic environment.

A minimum of 2 years of experience in luxury fashion sales or a similar customer service role is required.

Employees enjoy a dynamic work environment with opportunities for professional growth and development within the Kering Group.

Gucci fosters a culture of innovation and inclusivity, encouraging employees to express their creativity while upholding the brand's legacy of luxury and craftsmanship. The workplace is dynamic and collaborative, with a focus on sustainability and excellence.