Gucci Client Advisor

Ho Chi Minh City • Vietnam

Saturday, March 1, 2025

Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and high-quality craftsmanship, Gucci offers a dynamic and inclusive work environment that fosters creativity and professional growth. As an employer, Gucci is committed to excellence and sustainability, providing its employees with opportunities to thrive in a prestigious and forward-thinking company.

1. Engage proactively with clients to establish strong relationships, ensuring they feel valued and comfortable from the first interaction, whether in-store or remotely.
2. Deliver personalized, client-centric experiences to foster lasting relationships, drive repeat business, and enhance brand loyalty.
3. Build rapport with clients by understanding their needs and aspirations, creating connections, and exceeding their expectations.
4. Develop the client base by recruiting new clients and nurturing existing ones.
5. Utilize in-store technology to ensure a seamless and pleasant client experience.
6. Collect meaningful client information to understand preferences and customize services.
7. Enhance the client's experience by providing insights on local lifestyle trends.
8. Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
9. Provide exceptional client experiences through hospitality, luxury gestures, and product rituals.
10. Use effective selling techniques to drive sales and maintain a client-centric attitude.
11. Promote virtual appointments and distance sales to create selling opportunities.
12. Maintain a 'One-Gucci-Client' perspective for transactions critical to a positive client experience.
13. Guide clients to make informed purchasing decisions.
14. Foster open communication with team members and propose effective solutions.
15. Engage clients with storytelling, expert product knowledge, and styling advice.
16. Attend training sessions to gain insights on product knowledge and selling techniques.
17. Stay updated on fashion trends, competitors, and client segmentation to provide optimal solutions.
18. Participate in store operations such as stock maintenance and inventory management.
19. Adhere to policies and procedures with a focus on loss prevention and operational excellence.
20. Process POS transactions accurately and ensure accurate client information capture.
21. Uphold the visual display of products following Gucci standards.
22. Follow company grooming standards at all times.
23. Ensure optimal product levels on the sales floor in line with corporate policies.
24. Manage general store administration and functionality.

1. Proven experience in a client-facing role within the luxury retail sector.
2. Strong understanding of luxury fashion and trends.
3. Ability to build and maintain client relationships.

1. Exceptional communication and interpersonal skills.
2. Proficiency in using retail technology and systems.
3. Strong organizational and multitasking abilities.
4. Fluency in English and Vietnamese.

A minimum of 2 years of experience in luxury retail or a similar client advisory role is required.

Bachelor's degree in Fashion, Business, or a related field is preferred.

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.

Gucci fosters a culture of innovation, inclusivity, and excellence. The company values creativity and encourages employees to express their individuality while working collaboratively to achieve shared goals. Gucci's commitment to sustainability and ethical practices is reflected in its workplace environment, where diversity and respect are paramount.