Gucci Client Advisor

Frankfurt am Main • Germany

Tuesday, July 1, 2025

Gucci, a renowned name in the luxury fashion industry, is celebrated for its innovative and progressive approach to fashion under the creative direction of Alessandro Michele. The brand has redefined modern luxury, embodying Italian craftsmanship with an eclectic, contemporary, and romantic flair. As part of the prestigious Kering Group, Gucci benefits from the resources and support of a global leader in apparel and accessories, which owns a diverse portfolio of luxury and lifestyle brands.

1. Achieve or exceed individual and store sales goals consistently, enhancing business growth.
2. Deliver exceptional customer service by exceeding customer expectations and demonstrating extensive product knowledge and understanding of Gucci's heritage.
3. Drive and surpass individual KPI goals, ensuring top-tier customer service and sales quality.
4. Capture and manage meaningful customer data using CRM tools to build relationships and personalize client development opportunities.
5. Maintain an organized client book, regularly contacting clients and following up on sales or requests.
6. Advise clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
7. Collaborate with colleagues to foster a positive working environment and ensure a consistent exceptional client experience.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to maintaining visual display standards in line with Gucci's guidelines.
10. Support daily store operations by keeping stock rooms neat and organized.
11. Adhere to Gucci's image standards and company policies and procedures.

1. 3+ years of experience in luxury fashion sales or a similar customer service role.
2. Proven track record of achieving and exceeding individual and store sales results.
3. Demonstrated ability to build lasting relationships with customers and colleagues.

1. Excellent oral and written communication skills.
2. Strong organizational and follow-up skills.
3. Attention to detail and accuracy.
4. Team-focused with a collaborative mindset.
5. Adaptability in a fast-paced environment.
6. Flexibility to work varied schedules, including evenings, weekends, and holidays.

A minimum of 3 years in luxury fashion sales or a comparable customer service setting is required.

Employees enjoy a dynamic work environment with opportunities for professional growth and development within a prestigious global brand.

Gucci fosters a culture of innovation, creativity, and collaboration, encouraging employees to contribute to the brand's legacy of luxury and craftsmanship. The workplace environment is dynamic and fast-paced, reflecting the brand's commitment to excellence and customer satisfaction.