Gucci Client Advisor

Gucci, a hallmark of luxury and innovation, is renowned for its modern approach to fashion, redefining luxury for the 21st century. As part of the esteemed Kering Group, Gucci benefits from the support of a global leader in apparel and accessories, which encompasses a diverse portfolio of luxury and lifestyle brands. Gucci is committed to fostering a diverse and inclusive workforce, embracing a variety of perspectives to enhance creativity and adaptability in a dynamic world.

1. Provide exemplary customer service by adhering to Gucci's selling ceremony and brand ethos.
2. Demonstrate comprehensive knowledge of Gucci products, history, and heritage to enhance customer interactions.
3. Facilitate cross-selling and up-selling across all product categories.
4. Engage with clients on fashion trends and luxury market developments, showcasing a passion for the industry.
5. Cultivate and maintain strong customer relationships, accommodating diverse nationalities and personalities.
6. Monitor and update customer information using CRM tools to retain existing clients and identify potential new ones.
7. Achieve individual and store sales targets, contributing to business growth.
8. Foster constructive communication and collaboration within the team.
9. Assist in managing visual merchandising in line with Gucci's visual standards.
10. Ensure store maintenance and product availability on the sales floor, adhering to corporate policies.
11. Oversee product replenishment and inventory management.
12. Adhere to Gucci's grooming standards and policies.

1. Proven experience in a similar role within the fashion retail industry.
2. Demonstrated ability to meet and exceed individual and store sales targets.
3. Passion for fashion and luxury goods.
4. Strong commercial acumen and customer-focused attitude.
5. Flexibility to adapt to diverse customer needs.
6. Team-oriented mindset.
7. Excellent communication skills.
8. Ability to thrive in a fast-paced environment.
9. Knowledge of luxury products.
10. Fluency in Italian and English.

1. Customer service excellence
2. Product knowledge
3. Sales acumen
4. Relationship building
5. Communication
6. Team collaboration
7. Adaptability
8. Visual merchandising

Previous experience in a fashion retail environment is required, with a track record of achieving sales targets and delivering exceptional customer service.

Gucci offers a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.

Gucci fosters an inclusive and diverse workplace culture, encouraging creativity and innovation. The brand values individuality and collaboration, providing a supportive environment where employees can thrive and contribute to Gucci's legacy of excellence.