Gucci Client Advisor

Gucci, a renowned luxury fashion brand, is part of the esteemed Kering Group, a global leader in apparel and accessories. Kering empowers its brands to reach their full potential in the most imaginative and sustainable manner. Gucci, known for its innovative designs and Italian craftsmanship, offers a dynamic and inclusive work environment where creativity and passion are celebrated.

1. Proactively engage and establish strong relationships with clients, ensuring they feel valued and at ease from the first point of contact.
2. Deliver a personalized, client-centric experience to drive repeat business and enhance brand loyalty.
3. Build rapport with clients by discovering their needs and aspirations, exceeding their expectations.
4. Develop and expand the client base by recruiting new clients and nurturing existing ones.
5. Leverage in-store technology to ensure a seamless and relevant client experience.
6. Collect meaningful client information to customize the service provided.
7. Provide clients with insights on local lifestyle trends to enhance their experience.
8. Drive individual and collective sales results through effective monitoring of KPIs and maximizing selling opportunities.
9. Provide exceptional client experience through luxury gestures and product rituals.
10. Use effective selling techniques to drive sales and maintain a client-centric attitude.
11. Select products matched to client needs and use cross and upselling techniques.
12. Promote virtual appointments and distance sales to create selling opportunities.
13. Maintain a 'One-Gucci-Client' perspective for transactions critical to a positive client experience.
14. Foster open and constructive communication with team members, proposing effective solutions.
15. Engage with clients using storytelling, expert product knowledge, and styling advice.
16. Attend trainings to gain insights on product knowledge and stay updated on fashion trends.
17. Participate in store operations such as stock maintenance and inventories.
18. Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
19. Process all POS transactions accurately and ensure accurate capture of client information.
20. Contribute to upholding the visual display of products following Gucci standards.
21. Follow company grooming guidelines and ensure optimal product levels on the sales floor.
22. Manage general store administration and functionality.

1. 2+ years of luxury fashion sales experience with an excellent track record.
2. Proven ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work a retail schedule including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.

1. Excellent commercial awareness and client attitude.
2. High flexibility and ability to adapt to different clients and situations.
3. Strong communication skills.
4. Ability to work in a fast-moving and dynamic environment.

2+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.

Gucci offers a culture of inclusivity and accessibility, providing a supportive environment for personal and professional growth.

Gucci fosters a community of dream-makers united by a passion for innovation and excellence in the fashion industry. The brand values diversity, respect, responsibility, and trustworthiness, creating a collaborative and empowering workplace.