Gucci Client Advisor

Fiumicino • Italy

Thursday, July 31, 2025

Gucci, an influential and innovative fashion house, is renowned for its modern approach to luxury. As a part of the Kering Group, Gucci stands at the forefront of the fashion industry, offering products that epitomize Italian craftsmanship with unparalleled quality and attention to detail. The Kering Group is a global leader in apparel and accessories, managing a portfolio of esteemed luxury and lifestyle brands.

1. Deliver exceptional customer service by adhering to the Gucci selling ceremony.
2. Provide expert knowledge of Gucci's products, history, and heritage to enhance customer experience.
3. Facilitate cross-selling and up-selling across all product categories.
4. Engage with clients on fashion trends and luxury market developments, demonstrating a passion for fashion.
5. Cultivate and maintain strong customer relationships, catering to diverse nationalities and personalities.
6. Monitor and update customer information using CRM tools to retain and identify high-potential clients.
7. Achieve individual and store sales goals, contributing to business growth.
8. Promote open communication and collaboration within the team, offering effective solutions.
9. Manage product visual displays in line with Gucci's visual standards.
10. Ensure store maintenance and product availability on the sales floor, following corporate policies.
11. Oversee product replenishment and inventory management.
12. Adhere to Gucci's grooming standards and policies.

1. Proven experience in a similar role within fashion retail.
2. Demonstrated ability to achieve individual and store sales targets.
3. Deep passion for fashion and luxury.
4. Excellent commercial awareness and customer-focused attitude.
5. High flexibility and adaptability to diverse customer needs.
6. Team-oriented mindset.
7. Strong communication skills.
8. Ability to thrive in a dynamic and fast-paced environment.
9. In-depth knowledge of luxury products.
10. Fluency in Italian and English.

1. Customer service excellence
2. Product knowledge
3. Sales and cross-selling techniques
4. Communication and interpersonal skills
5. Team collaboration
6. Adaptability
7. CRM proficiency
8. Visual merchandising

Previous experience in a comparable role within the fashion retail sector is required.

Employees enjoy a dynamic work environment with opportunities for professional growth within a leading luxury brand.

Gucci fosters a culture of innovation, creativity, and excellence, encouraging employees to embody the brand's values of eclecticism, contemporary style, and romance. As part of the Kering Group, Gucci promotes a collaborative and inclusive workplace where diversity is celebrated.