Gucci Client Advisor

Ferno • Italy

Wednesday, September 17, 2025

Gucci, a hallmark of luxury and innovation, is a leader in the fashion industry, renowned for its modern approach to style. As part of the prestigious Kering Group, Gucci benefits from the support of a global leader in apparel and accessories, which boasts a portfolio of distinguished luxury and lifestyle brands. Gucci's commitment to Italian craftsmanship and unparalleled quality solidifies its status as one of the world's most coveted fashion houses.

1. Serve customers in alignment with the Gucci selling ceremony.
2. Deliver exceptional customer service by greeting, listening, and assisting customers to exceed their needs, demonstrating extensive knowledge of Gucci products and heritage.
3. Guarantee cross-selling and up-selling across all product categories.
4. Engage in discussions with clients about fashion trends and luxury market developments, showcasing a passion for luxury products.
5. Build and strengthen customer relationships, accommodating diverse nationalities and personalities.
6. Monitor and update customer information using company CRM tools to retain current customers and identify new high-potential clients.
7. Achieve individual and store goals to enhance and develop the business.
8. Foster open communication with team members, collaborating and proposing effective solutions.
9. Contribute to the visual display of products in accordance with Gucci standards.
10. Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
11. Manage product replenishment and physical inventory of merchandise.
12. Adhere to Gucci grooming standards and policies.

1. Proven experience in a similar role within fashion retail companies.
2. Demonstrated ability to drive and exceed individual and store results.
3. Deep passion for fashion and luxury.
4. Excellent commercial awareness and customer orientation.
5. High flexibility and adaptability to different customer needs.
6. Team-player mentality.
7. Strong communication skills.
8. Ability to work in a fast-paced and dynamic environment.
9. Luxury product knowledge.
10. Fluency in Italian and English.

1. Customer service excellence
2. Product knowledge
3. Sales techniques
4. Communication
5. Team collaboration
6. Adaptability
7. CRM proficiency
8. Visual merchandising

Proven experience in a similar role within fashion retail companies is required.

Competitive benefits package including opportunities for professional growth within the Kering Group.

Gucci fosters an eclectic, contemporary, and romantic work environment where creativity and innovation are celebrated. As part of the Kering Group, employees benefit from a culture that values diversity, collaboration, and sustainability.