Gucci Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is renowned for its innovative and progressive approach to fashion under the creative direction of Alessandro Michele. As part of the esteemed Kering Group, Gucci stands as a beacon of Italian craftsmanship, offering products that epitomize quality and meticulous attention to detail. The brand is celebrated for its eclectic and contemporary style, making it a highly coveted fashion house worldwide.

1. Achieve or surpass monthly and seasonal individual and store sales targets, enhancing business development.
2. Deliver exceptional customer service by exceeding expectations and demonstrating comprehensive product knowledge, aligned with Gucci's heritage and selling ceremony.
3. Drive individual KPI goals through superior customer service and sales quality.
4. Capture and manage customer data using CRM tools to build relationships and personalize client development opportunities.
5. Maintain an organized client book, regularly contacting clients and following up on sales or requests.
6. Advise clients on fashion trends and luxury market developments, showcasing passion for fashion and luxury products.
7. Collaborate with colleagues to ensure a consistent exceptional client experience and contribute to a positive work environment.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Support visual merchandising by maintaining product displays according to Gucci's visual standards.
10. Contribute to store operations by keeping stock rooms organized and adhering to Gucci's image standards.
11. Comply with all company policies and procedures.

1. 1-2 years of luxury fashion sales experience, preferably in a similar role or customer service setting.
2. Proven ability to drive and exceed individual and store results.
3. Demonstrated capability to build lasting relationships with customers and colleagues.
4. Excellent communication skills, both oral and written, with multitasking ability.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative mindset.
8. Adaptability to a fast-paced, dynamic environment.
9. Flexibility to work a varied schedule, including evenings, weekends, and holidays.

1. Customer service excellence
2. Sales acumen
3. Relationship building
4. Communication proficiency
5. Organizational skills
6. Attention to detail
7. Team collaboration
8. Adaptability
9. Flexibility

1-2 years of experience in luxury fashion sales or a similar customer service role.

The role offers the opportunity to work within a leading luxury fashion brand, providing a dynamic and enriching environment with potential for professional growth.

Gucci fosters a culture of innovation and creativity, encouraging employees to embrace the brand's eclectic and contemporary ethos. As part of the Kering Group, Gucci promotes an inclusive and collaborative workplace where employees are inspired to contribute to the brand's legacy of excellence.