Gucci Client Advisor

Gucci, a distinguished name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, creativity, and sustainability, fostering a dynamic and inclusive work environment that encourages personal growth and professional excellence.

1. Achieve or surpass individual and store sales targets monthly and seasonally, contributing to business growth.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products, history, and heritage.
3. Drive individual KPI goals through superior customer service and sales quality.
4. Capture and utilize customer data using CRM tools to build relationships and personalize future client interactions.
5. Maintain an organized client book, ensuring regular contact and follow-up with clients.
6. Discuss fashion trends and luxury market developments with clients, showcasing passion for fashion and luxury goods.
7. Collaborate effectively with team members to ensure a consistent and exceptional client experience.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to the visual merchandising of products in accordance with Gucci standards.
10. Maintain organized stock and understock areas.
11. Adhere to Gucci's image standards and company policies.

1. Ability to work a flexible schedule, including weekends, up to 20 hours per week.
2. 1+ years of experience in a service-related role.
3. Excellent oral and written communication skills.
4. Proficiency in technology.
5. High school diploma or equivalent preferred.

1. Service-oriented mindset with a passion for fashion and luxury products.
2. Positive, friendly, and outgoing demeanor.
3. Ability to engage and build relationships with clients.
4. Curiosity and passion for learning.
5. Strong organizational and follow-up skills.
6. Attention to detail.
7. Team collaboration skills.
8. Adaptability in a fast-paced environment.

A minimum of 1 year in a service-related position, preferably within the luxury or fashion industry.

High school diploma or equivalent preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates requiring assistance during the application process.

Gucci fosters a radically client-centric approach, promoting a flat, connected, and fast-paced collaborative environment. The company values creativity, ownership, and continuous learning, encouraging employees to break new ground in the fashion industry.