Gucci Client Advisor

Costa Mesa • USA

Thursday, February 20, 2025

Gucci, a renowned luxury fashion brand, is part of the esteemed Kering Group, a global leader in apparel and accessories. Known for its innovative and progressive approach, Gucci offers a dynamic work environment where creativity and passion for fashion are highly valued. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring a rewarding experience for all employees.

1. Achieve or exceed individual and store sales goals on a monthly and seasonal basis.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge.
3. Drive individual KPI goals by ensuring high-quality sales and customer service.
4. Capture and manage meaningful customer data using CRM tools to build relationships and personalize client interactions.
5. Maintain an organized client book and provide regular follow-up on sales and client requests.
6. Advise clients on fashion trends and developments in the luxury market.
7. Collaborate effectively with colleagues to ensure a consistent and exceptional client experience.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to the visual display and organization of products according to Gucci standards.
10. Adhere to Gucci image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or in a similar customer service role.
3. Proven ability to drive sales and build lasting customer relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-oriented with a collaborative approach.
8. Ability to work in a fast-paced environment.
9. Flexibility to adapt to different customer needs.
10. Availability to work flexible schedules, including evenings, weekends, and holidays.

1. Client-centric mindset
2. Collaborative working style
3. Creative problem-solving
4. Accountability and performance-driven
5. Agility and adaptability
6. Relationship building
7. Empowerment and coaching
8. Continuous learning mindset

A minimum of 3 years in luxury fashion sales or a similar customer service setting is required.

Bachelor’s Degree preferred.

Base salary range from $16.50 USD to $18.00 USD per hour, with potential participation in an incentive program.

Medical, dental, and vision insurance, paid time off, and 401K retirement plan.

Gucci fosters a culture of innovation and inclusivity, encouraging employees to express their unique talents and perspectives. The brand values creativity, collaboration, and a relentless pursuit of excellence, creating a dynamic and supportive work environment.