Gucci Client Advisor

Cincinnati • USA

Tuesday, April 15, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and commitment to quality, Gucci offers a dynamic and inclusive work environment where creativity and excellence are nurtured. As an employer, Gucci values diversity and is dedicated to fostering a culture of inclusivity and accessibility.

1. Achieve or exceed individual and store sales goals on a monthly and seasonal basis.
2. Provide exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge.
3. Drive individual KPI goals by ensuring high-quality customer service and sales.
4. Capture meaningful customer data using CRM tools to build relationships and personalize client development opportunities.
5. Maintain an organized client book, regularly contacting clients and following up on sales or requests.
6. Discuss fashion trends and developments in the luxury market with clients, showcasing passion for fashion and luxury products.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience and contribute to a positive work environment.
8. Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
9. Uphold the visual display of products in accordance with Gucci standards.
10. Maintain a neat and organized stock room.
11. Adhere to Gucci image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or in a similar customer service role.
3. Proven ability to drive individual and store results and build lasting relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative mindset.
8. Ability to work in a fast-paced and dynamic environment.
9. Flexibility to adapt to different customers.
10. Ability to work a flexible schedule, including evenings, weekends, and holidays.

1. Client-centric mindset.
2. Collaborative working methodology.
3. Creative problem-solving.
4. Accountability and performance-driven.
5. Adaptability and flexibility.
6. Relationship building and communication.
7. Empowerment and coaching skills.
8. Continuous learning and feedback orientation.

A minimum of 3 years in luxury fashion sales or a similar customer service environment is required.

Bachelor’s Degree preferred.

Base salary range from $15.50 to $17.00 USD per hour, depending on experience and location.

Medical, Dental, Vision, Paid Time Off (PTO), 401K, and eligibility for an incentive program based on individual and organizational performance.

Gucci fosters a culture of innovation, inclusivity, and excellence. The company encourages a client-centric approach and values creativity, collaboration, and continuous learning. Employees are empowered to express their individuality and contribute to a dynamic and supportive work environment.