Gucci Client Advisor

Gucci, a prestigious brand under the Kering conglomerate, is renowned for its innovative approach to fashion and luxury. As an employer, Gucci offers a dynamic and inclusive work environment where creativity and excellence are celebrated. The brand is committed to fostering a culture of growth and development, providing employees with opportunities to excel in their careers while contributing to the brand's legacy of luxury and sophistication.

1. Achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating extensive knowledge of Gucci products and heritage.
3. Drive individual KPI goals by ensuring superior customer service and quality sales.
4. Capture meaningful customer data using CRM tools to build relationships and personalize client development opportunities.
5. Maintain an organized client book, regularly contacting clients and providing appropriate follow-up.
6. Discuss fashion trends and developments in the luxury market with clients, showcasing passion for fashion and luxury products.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience, contributing to a positive work environment.
8. Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
9. Uphold visual display standards in accordance with Gucci's guidelines.
10. Maintain a neat and organized stock room and adhere to Gucci image standards.
11. Follow all company policies and procedures.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or in a similar customer service role.
3. Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
4. Excellent communication skills, both oral and written, with the ability to multitask.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.

1. Team-focused with a collaborative mindset.
2. Ability to work in a fast-paced and dynamic environment.
3. High flexibility and adaptability to different customers.
4. Ability to work a flexible schedule including evenings, weekends, and holidays.

A minimum of 3 years in luxury fashion sales or a similar customer service setting is required.

Bachelor’s Degree preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates and employees as needed. The company is committed to fostering an environment where employees can thrive and reach their full potential.

Gucci is dedicated to creating a community of passionate individuals who are united by a shared vision of innovation and excellence in the fashion industry. The company values creativity, collaboration, and a client-centric approach, encouraging employees to be relentlessly creative and to take ownership of their roles.