Gucci Client Advisor

Cancún • Mexico

Tuesday, October 7, 2025

Gucci, a hallmark of luxury fashion, is renowned for its innovative and progressive approach, continually redefining modern fashion. As a part of the esteemed Kering Group, Gucci upholds the highest standards of Italian craftsmanship, offering products that are synonymous with quality and meticulous attention to detail. The brand is celebrated globally for its influence and desirability in the fashion industry.

1. Deliver exceptional customer service by greeting, listening, and assisting clients, showcasing comprehensive knowledge of Gucci's products and heritage.
2. Advise clients on fashion trends and luxury market developments, demonstrating a passion for fashion and luxury goods.
3. Cultivate and strengthen client relationships, accommodating diverse nationalities and personalities, ensuring customer comfort.
4. Monitor and update customer information using company CRM tools to retain existing clients and identify potential new ones.
5. Facilitate cross-selling and up-selling across all product categories.
6. Achieve individual and store sales targets, contributing to business growth.
7. Promote open communication with team members, offering collaborative and effective solutions.
8. Assist in managing product visual displays in line with Gucci's visual standards.
9. Ensure product replenishment and conduct physical inventory checks.

1. Proven track record of achieving sales targets.
2. Passion for fashion with strong business acumen and strategic vision.
3. Experience in face-to-face customer service.
4. Excellent communication and interpersonal skills.
5. Flexibility and ability to multitask in a fast-paced environment.
6. Team player with a strong motivation to achieve common goals.
7. Experience in fashion, retail, or related fields.
8. Fluency in Spanish and English.
9. Willingness to work retail hours, including evenings, weekends, and holidays.

1. Customer service excellence
2. Sales and target achievement
3. Fashion trend awareness
4. CRM proficiency
5. Communication and interpersonal skills
6. Team collaboration
7. Multitasking and adaptability

Experience in face-to-face customer service, preferably within the fashion or luxury retail sector.

Gucci offers a dynamic work environment with opportunities for learning and growth. The company is committed to talent development and internal mobility, fostering leadership skills and helping employees reach their full potential. Gucci values diversity and is an Equal Opportunity Employer, welcoming applications from all qualified candidates.

Gucci promotes a stimulating and fulfilling workplace environment, encouraging diversity in all its forms. The brand believes that a diverse workforce enriches the workplace and enhances the ability to adapt to a changing world. Employees are encouraged to express their talents individually and collectively, contributing to a vibrant company culture.