Gucci Client Advisor

Cancun • Mexico

Tuesday, August 26, 2025

Gucci, a distinguished name in the luxury fashion industry, operates under the esteemed Kering Group, known for its commitment to creativity and sustainability. Gucci is celebrated for its innovative and progressive approach to fashion, consistently setting benchmarks for quality and craftsmanship. As an employer, Gucci offers a dynamic environment that fosters talent development and encourages internal mobility, ensuring employees can reach their full potential.

1. Deliver exceptional customer service by greeting, listening, and assisting clients, demonstrating comprehensive knowledge of Gucci products and heritage.
2. Advise clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury goods.
3. Cultivate and strengthen client relationships, accommodating diverse nationalities and personalities, ensuring customer comfort.
4. Monitor and update customer information using company CRM tools to retain existing clients and identify potential high-value customers.
5. Promote cross-selling and up-selling across all product categories.
6. Achieve individual and store sales targets, contributing to business growth.
7. Facilitate open and constructive communication with team members, offering collaborative solutions.
8. Manage visual merchandising in line with Gucci's visual standards.
9. Ensure product replenishment and conduct physical inventory management.

1. Proven track record of achieving sales targets.
2. Passion for fashion with strong business acumen and strategic vision.
3. Experience in face-to-face customer service.
4. Excellent communication and interpersonal skills.
5. Ability to multitask in a fast-paced environment.
6. Team player with a collaborative spirit.
7. Experience in fashion, retail, or related fields.
8. Fluency in Spanish and English.
9. Willingness to work retail hours, including evenings, weekends, and holidays.

1. Customer service excellence
2. Sales and up-selling techniques
3. Fashion trend awareness
4. CRM proficiency
5. Interpersonal communication
6. Team collaboration
7. Visual merchandising

Previous experience in customer service, particularly in the fashion or luxury retail sector, is required.

Gucci offers a stimulating work environment with opportunities for learning and growth, promoting talent development and internal mobility. Employees benefit from a diverse and inclusive workplace culture.

Gucci fosters a diverse and inclusive workplace culture, valuing diversity in all its forms. The company promotes leadership skills and encourages employees to reach their full potential in a supportive environment. As an Equal Opportunity Employer, Gucci welcomes applications from all qualified candidates.