Gucci Client Advisor

Cancun • Mexico

Wednesday, July 9, 2025

Gucci, a distinguished brand under the Kering conglomerate, is renowned for its influential and innovative approach to luxury fashion. With a commitment to Italian craftsmanship, Gucci stands as a beacon of quality and attention to detail, continually redefining modern fashion under the creative direction of Sabato de Sarno. As part of Kering, Gucci is dedicated to nurturing talent and fostering a diverse and inclusive workplace.

1. Deliver exceptional customer service by greeting, listening, and assisting clients, demonstrating comprehensive knowledge of Gucci products and heritage.
2. Advise clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury goods.
3. Cultivate and strengthen client relationships, accommodating diverse nationalities and personalities.
4. Maintain and update client information using company CRM tools to retain existing clients and identify potential new ones.
5. Promote cross-selling and up-selling across all product categories.
6. Achieve individual and store sales targets, contributing to business growth.
7. Encourage open communication and collaboration with team members, proposing effective solutions.
8. Assist in managing the visual display of products in line with Gucci's visual standards.
9. Ensure product replenishment and manage physical inventory.

1. Proven track record of achieving sales targets.
2. Experience in face-to-face customer service within fashion, retail, or related fields.
3. Fluency in Spanish and English.
4. Flexibility to work retail hours, including evenings, weekends, and holidays.

1. Strong business acumen and strategic vision.
2. Excellent communication and interpersonal skills.
3. Ability to foster customer relationships.
4. Adaptability in a fast-paced, high-pressure environment.
5. Team-oriented mindset.

Demonstrated experience in customer service, preferably in fashion or luxury retail.

Gucci offers opportunities for professional growth and development, with a focus on internal mobility and leadership skill enhancement. The company is committed to creating a diverse and inclusive work environment.

Gucci fosters a dynamic and inclusive culture that values diversity in all its forms. The company encourages employees to express their talents and adapt to a changing world, promoting a stimulating and fulfilling workplace.