Gucci Client Advisor

Cancun • Mexico

Tuesday, March 25, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are celebrated. As an employer, Gucci is committed to fostering talent and promoting diversity across its global operations.

1. Deliver exceptional customer service by engaging with clients, understanding their needs, and providing expert knowledge of Gucci products and heritage.
2. Advise clients on fashion trends and luxury market developments, demonstrating a passion for fashion and luxury goods.
3. Cultivate and maintain strong client relationships, accommodating diverse nationalities and personalities.
4. Monitor and update client information using CRM tools to retain existing clients and identify potential new ones.
5. Drive cross-selling and up-selling across all product categories.
6. Achieve individual and store sales targets, contributing to business growth.
7. Promote open communication and collaboration within the team, offering solutions and support.
8. Assist in managing product displays in line with Gucci's visual standards.
9. Ensure product replenishment and manage inventory effectively.

1. Proven track record of achieving sales targets.
2. Strong business acumen with a strategic vision for business development.
3. Experience in face-to-face customer service.
4. Fluency in Spanish and English.
5. Flexibility to work retail hours, including evenings, weekends, and holidays.

1. Excellent communication and interpersonal skills.
2. Ability to build and maintain customer relationships.
3. Adaptability in a fast-paced, high-pressure environment.
4. Team-oriented mindset with collaborative spirit.
5. Passion for fashion and luxury products.

Experience in fashion, retail, or related fields is required.

Gucci offers opportunities for professional growth within a supportive and inclusive work environment. Employees benefit from talent development programs and internal mobility within the Kering Group.

Gucci fosters a culture of innovation and inclusivity, valuing diversity in all its forms. The company encourages employees to express their talents and supports their professional development in a stimulating workplace.