Gucci Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is part of the renowned Kering Group, a global leader in apparel and accessories. Gucci is celebrated for its innovative designs and exceptional craftsmanship, offering a dynamic and inclusive workplace that fosters creativity and excellence.

1. Achieve commercial sales targets and key performance indicators, including Clienteling KPIs, Sales Per Transaction (SPT), Units Per Transaction (UPT), Average Unit Retail (AUR), Cross Selling, and Conversion.
2. Develop and maintain a robust clientele through active engagement and exceptional service.
3. Deliver outstanding client service in alignment with Gucci Service Standards, ensuring regular communication and follow-up on inquiries and after-sales services.
4. Provide personalized service that reflects brand passion and anticipates client needs.
5. Collaborate with the Visual Merchandising team to ensure alignment with Worldwide Visual Guidelines.
6. Engage in continuous learning to maintain product knowledge and stay informed about best sellers and new arrivals.
7. Assist with cashiering, administrative duties, stock management, and inventory control.
8. Ensure compliance with Workplace Health and Safety policies and report incidents as required.
9. Utilize company tools and platforms effectively, adhering to all Standard Operating Procedures and company policies.

1. Previous experience in a high-volume retail or service-based industry, preferably within the luxury sector.
2. Customer service-oriented with a focus on sales and exceeding KPIs.
3. Ability to thrive in a dynamic, high-volume environment.
4. Strong time management and prioritization skills.
5. Attention to detail and a professional work ethic.

1. Proficiency in technology and willingness to learn new technologies.
2. Competency in Microsoft Outlook, Excel, Word, and PowerPoint.
3. Exceptional written and verbal communication skills.

Experience in a similar role within a high-volume retail or luxury service environment is preferred.

Employees enjoy a supportive work environment with opportunities for professional growth and development, as well as access to exclusive brand events and discounts.

Gucci fosters a culture of innovation and inclusivity, encouraging employees to express their creativity and contribute to the brand's legacy of excellence. The workplace is collaborative, with a strong emphasis on teamwork and professional development.