Gucci Client Advisor

Gucci, a prestigious brand under the Kering Group, is renowned for its innovative and luxurious fashion offerings. As an employer, Gucci fosters a dynamic and inclusive work environment that encourages creativity and excellence. The brand is committed to nurturing talent and providing opportunities for professional growth within the global luxury fashion industry.

1. Meet and exceed commercial sales targets and KPIs, including Clienteling KPIs, Sales Per Transaction (SPT), Units Per Transaction (UPT), Average Unit Retail (AUR), cross-selling, and conversion.
2. Develop, maintain, and expand a clientele base through active engagement.
3. Deliver exceptional client service in alignment with Gucci Service Standards, including proactive follow-up on client inquiries and after-sales services.
4. Provide personalized service that reflects brand passion and anticipates client needs.
5. Collaborate with the Visual Merchandising team to ensure alignment with Worldwide Visual Guidelines.
6. Engage in continuous learning to maintain product knowledge and stay informed about best sellers and new arrivals.
7. Assist with cashiering, administrative duties, and inventory management, including cycle counts and stock replenishment.
8. Ensure compliance with Workplace Health and Safety policies and report incidents as required.
9. Utilize company tools and applications effectively and participate actively on company platforms.
10. Adhere to all Gucci and Kering policies, procedures, and guidelines.

1. Previous experience in a similar role within a high-volume retail or service-based industry, preferably in luxury.
2. Customer service-oriented with a focus on sales and exceeding KPIs.
3. Ability to thrive in a dynamic, high-volume environment.
4. Strong time management and prioritization skills.
5. Attention to detail and a professional work ethic.
6. Proficiency in technology and willingness to learn new technologies.
7. Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
8. Exceptional written and verbal communication skills.

1. Clienteling and sales expertise
2. Customer service excellence
3. Team collaboration
4. Time management
5. Attention to detail
6. Technological proficiency
7. Communication skills

Experience in a similar role within a high-volume retail or luxury service environment is required.

Gucci offers a competitive benefits package, including opportunities for professional development and growth within the luxury fashion industry.

Gucci prides itself on a vibrant and inclusive workplace culture that values creativity, innovation, and collaboration. Employees are encouraged to bring their unique perspectives and ideas to the table, fostering a dynamic environment where talent is nurtured and success is shared.