Gucci Client Advisor

Gucci, a revered name in luxury fashion, operates under the esteemed Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional craftsmanship, Gucci offers employees a dynamic environment where creativity and excellence are paramount. As part of Kering, Gucci benefits from a robust support system and a commitment to sustainable and ethical practices.

1. Achieve or exceed monthly and seasonal individual and store sales goals, enhancing business development.
2. Provide exceptional customer service by exceeding client expectations and demonstrating extensive product knowledge.
3. Drive individual KPI goals by ensuring the highest level of customer service and quality of sales.
4. Capture meaningful customer data using CRM tools to build relationships and personalize future client interactions.
5. Maintain an organized client book, regularly contacting clients and following up on sales or requests.
6. Discuss and advise on fashion trends and luxury market developments, showcasing passion for fashion.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience and contribute to a positive work environment.
8. Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
9. Uphold visual display standards in accordance with Gucci's visual guidelines.
10. Maintain a neat and organized stock room.
11. Adhere to Gucci image standards and company policies and procedures.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or similar customer service role.
3. Proven ability to drive individual and store results and build lasting relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative spirit.
8. Ability to work in a fast-paced environment.
9. Flexibility to adapt to different customer needs.
10. Ability to work a flexible schedule, including evenings, weekends, and holidays.

1. Exceptional customer service skills.
2. Strong sales acumen.
3. Excellent communication and interpersonal skills.
4. Organizational and follow-up skills.
5. Attention to detail.
6. Team collaboration.
7. Adaptability and flexibility.

A minimum of 3 years in luxury fashion sales or a similar customer service role is required.

Bachelor’s Degree preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations throughout the employment process. Employees benefit from being part of a global luxury brand with opportunities for professional growth and development.

Gucci fosters a community of passionate individuals united by a shared commitment to innovation and excellence in the fashion industry. The workplace culture emphasizes inclusivity, collaboration, and continuous learning, encouraging employees to break new ground and achieve their full potential.