Gucci Client Advisor

Gucci, a beacon of luxury and innovation, has redefined fashion for the modern era, establishing itself as a preeminent fashion house renowned for its Italian craftsmanship and meticulous attention to detail. As part of the prestigious Kering Group, Gucci benefits from a robust portfolio of luxury, sport, and lifestyle brands, further solidifying its global influence. The brand is dedicated to fostering a diverse workforce, embracing a multitude of perspectives and backgrounds to enhance creativity and adaptability in an ever-evolving industry.

1. Provide exemplary customer service in alignment with Gucci's selling ceremony.
2. Cultivate brand loyalty by embodying the role of a Gucci ambassador, communicating the brand's philosophy and culture.
3. Enhance customer experience by demonstrating comprehensive product knowledge and understanding of Gucci's heritage.
4. Facilitate cross-selling and up-selling across all product categories.
5. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury goods.
6. Build and maintain strong customer relationships, accommodating diverse nationalities and personalities.
7. Monitor and update customer information using CRM tools to retain existing customers and identify potential new ones.
8. Achieve individual and store sales targets, contributing to business growth.
9. Promote open communication and collaboration within the team, offering constructive solutions.
10. Assist in managing visual merchandising in accordance with Gucci's visual standards.
11. Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
12. Oversee product replenishment and inventory management.
13. Adhere to Gucci's grooming standards and policies.

1. Proven experience in a similar role within fashion retail companies.
2. Demonstrated ability to achieve and exceed individual and store sales targets.
3. Deep passion for fashion and luxury.
4. Excellent commercial awareness and customer-focused attitude.
5. High adaptability to diverse customer needs.
6. Team-player mentality.
7. Strong communication skills.
8. Ability to thrive in a fast-paced and dynamic environment.
9. Knowledge of luxury products.
10. Fluency in Italian and English; fluency in Chinese is a plus.

1. Customer service excellence
2. Product knowledge
3. Sales acumen
4. Communication
5. Team collaboration
6. Adaptability
7. CRM proficiency
8. Visual merchandising

Previous experience in a similar role within the fashion retail sector is required.

Gucci offers a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.

Gucci fosters an inclusive and diverse workplace culture, valuing the unique contributions of each individual. The brand encourages creativity and innovation, supporting employees in expressing their talents and adapting to a changing world.