Gucci Client Advisor
Gucci, a distinguished name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, craftsmanship, and sustainability, offering a dynamic and inclusive work environment that fosters creativity and growth.
- Consistently achieve or exceed individual and store sales goals to enhance business growth.
- Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products, history, and heritage.
- Drive individual KPI goals by ensuring superior customer service and sales quality.
- Capture and utilize meaningful customer data using CRM tools to build relationships and personalize client development opportunities.
- Maintain an organized client book, ensuring regular client contact and follow-up on sales or requests.
- Discuss fashion trends and luxury market developments with clients, showcasing passion for fashion and luxury products.
- Collaborate with colleagues to ensure a consistent and exceptional client experience and contribute to a positive work environment.
- Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
- Uphold Gucci's visual display standards for all products.
- Keep understock and stock rooms neat and organized.
- Adhere to Gucci's image standards and guidelines.
- Follow all company policies and procedures.
- Bachelor’s Degree preferred.
- 3+ years of luxury fashion sales experience or in a similar customer service role.
- Proven ability to drive and exceed sales results and build lasting relationships.
- Excellent communication skills, both oral and written.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-focused with a collaborative approach.
- Ability to work in a fast-paced environment.
- High flexibility and adaptability to different customer needs.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Client-centric mindset.
- Collaborative working style.
- Innovative problem-solving.
- Accountability and performance-driven.
- Agility and adaptability.
- Relationship-building.
- Empowerment and self-expression encouragement.
- Continuous learning and feedback-seeking.
3+ years in luxury fashion sales or a similar customer service role.
Bachelor’s Degree preferred.
A reasonable estimate of the current base salary range is $18.00 USD to $20.00 USD per hour.
Medical, dental, vision, paid time off, and 401K. Eligible employees may participate in an incentive program based on individual and organizational performance.
Gucci fosters a culture of inclusivity and accessibility, encouraging a community united by passion for innovation and breaking new ground in the fashion world. The workplace is dynamic, collaborative, and committed to employee growth and development.
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