Gucci Client Advisor

Auckland • New Zealand

Monday, June 2, 2025

Gucci, a renowned name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a dynamic and inclusive workplace where creativity and innovation thrive. Employees are encouraged to embody the brand's rich heritage while contributing to its future growth.

1. Meet and exceed commercial sales targets and KPIs, including Clienteling KPIs, Sales Per Transaction (SPT), Units Per Transaction (UPT), Average Unit Retail (AUR), cross-selling, and conversion rates.
2. Develop and maintain a robust clientele base through active engagement and personalized service.
3. Deliver exceptional client service in alignment with Gucci Service Standards, including proactive follow-up on client inquiries and after-sales services.
4. Collaborate with the Visual Merchandising team to ensure alignment with Worldwide Visual Guidelines.
5. Engage in continuous learning to maintain product knowledge and stay updated on best sellers and new arrivals.
6. Assist with back-of-house operations, including cashiering, inventory control, and stock management.
7. Ensure compliance with Workplace Health and Safety policies and report incidents as required.
8. Utilize company tools and platforms effectively, adhering to all Standard Operating Procedures and company policies.

1. Previous experience in a similar role within a high-volume retail or luxury service environment.
2. Customer service-oriented with a strong drive to meet and exceed sales targets and KPIs.
3. Ability to thrive in a dynamic, high-volume setting.
4. Strong attention to detail and professional work ethic.
5. Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
6. Exceptional written and verbal communication skills.

1. Clienteling and customer engagement
2. Sales and target-driven mindset
3. Team collaboration
4. Time management and prioritization
5. Technological proficiency
6. Attention to detail

Previous experience in a similar role, ideally within a high-volume retail or luxury service environment.

Gucci offers a comprehensive benefits package, including opportunities for professional development and career advancement within the Kering Group.

Gucci prides itself on a culture of creativity and innovation, encouraging employees to embrace the brand's heritage while driving forward its future. The workplace is inclusive, dynamic, and collaborative, fostering an environment where team members can thrive and contribute to the brand's success.