Gucci Client Advisor

Gucci is a preeminent Italian luxury house within the Kering group, distinguished by its leather goods, ready-to-wear, and artisanal craftsmanship. As an employer, the brand emphasizes creativity, heritage-led innovation and elevated client service across its global retail network, offering collaborative, design-driven environments that value diversity and professional development.

1. Deliver a personalized, client-centric experience in-store and remotely, building rapport and long-term client relationships to drive repeat business and brand loyalty.
2. Proactively recruit and develop a client base through in-store engagements, virtual appointments and distance-selling initiatives.
3. Use storytelling and expert product knowledge to advise clients, select appropriate items, and apply cross-sell and upsell techniques to maximize sales.
4. Monitor and contribute to individual and store KPIs, striving to meet and exceed sales targets through effective selling skills and luxury gestures.
5. Accurately process POS transactions, capture client data, and leverage in-store technology to ensure a seamless client journey.
6. Participate in all store operations including stock maintenance, inventories, visual merchandising and adherence to loss-prevention policies.
7. Collaborate with colleagues to maintain high standards of service, grooming, and visual presentation in line with Gucci standards.

1. Minimum 2+ years of luxury fashion sales experience with a strong track record of driving sales and cultivating client relationships.
2. Proven ability to meet and exceed individual and store performance metrics and KPIs.
3. High degree of professionalism, integrity and ability to inspire trust and collaborate effectively with colleagues.
4. Flexible availability to work retail schedules including evenings, weekends and holidays.
5. Deep passion for fashion and luxury, with excellent commercial awareness and client-focused attitude.

1. Luxury selling and clienteling
2. Storytelling and product advisory
3. Cross-selling and upselling techniques
4. POS systems and accurate transaction processing
5. Virtual appointments and remote selling
6. Visual merchandising and stock management
7. Strong verbal communication and interpersonal skills

Minimum of 2+ years in luxury fashion retail or an equivalent client-facing sales role, demonstrating measurable sales results and sustained client relationships.

High school diploma or equivalent; post-secondary study in fashion, retail, merchandising or business is preferred but not required.

Gucci fosters a creative, design-led workplace rooted in Italian craftsmanship and contemporary luxury. As part of Kering, the brand blends heritage and innovation, encouraging collaboration, personal development and inclusive practices across its global stores.