Gucci Casual Client Advisor

Gucci, a prestigious name in the luxury fashion industry, operates under the umbrella of Kering, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional quality, Gucci offers a dynamic work environment where creativity and excellence are celebrated. As an employer, Gucci is committed to fostering talent and providing opportunities for professional growth within the luxury sector.

1. Achieve commercial sales targets and KPIs, including Clienteling KPIs, Sales Per Transaction, Units Per Transaction, Average Unit Retail, Cross Selling, and Conversion.
2. Develop and maintain a robust clientele through active engagement and personalized service.
3. Deliver exceptional client service in alignment with Gucci Service Standards, ensuring regular communication and follow-up on client inquiries and after-sales services.
4. Collaborate with the Visual Merchandising team to ensure store displays align with Worldwide Visual Guidelines.
5. Engage in continuous learning to maintain product knowledge and stay updated on best sellers and new arrivals.
6. Support back-of-house operations, including cashiering, stock management, and inventory control.
7. Ensure compliance with Workplace Health and Safety policies and report any incidents or hazards.
8. Utilize company tools and platforms effectively, adhering to all Standard Operating Procedures and company policies.

1. Previous experience in a similar role within a high-volume retail or service-based industry, preferably in a luxury environment.
2. Customer service-oriented with a focus on sales and achieving KPIs.
3. Ability to work dynamically in a high-volume environment.
4. Strong time management and prioritization skills.
5. High attention to detail and professional work ethic.

1. Proficiency in technology and willingness to learn new systems.
2. Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
3. Exceptional written and verbal communication skills.

Experience in a similar role within a high-volume retail or luxury service environment is required.

Employees enjoy a vibrant work environment with opportunities for professional development and career advancement within the luxury fashion industry.

Gucci fosters a collaborative and innovative workplace culture, emphasizing creativity, excellence, and a commitment to customer satisfaction. Employees are encouraged to work as a team to achieve exceptional results, reflecting the brand's dedication to quality and service.