Gucci After Sales Specialist

Gucci, a hallmark of luxury and innovation, is renowned for its modern approach to fashion, seamlessly blending eclectic, contemporary, and romantic elements. As part of the prestigious Kering Group, Gucci stands at the forefront of the luxury fashion industry, celebrated for its unparalleled Italian craftsmanship and meticulous attention to detail. The Kering Group is a global leader in apparel and accessories, encompassing a diverse portfolio of esteemed luxury and lifestyle brands.

1. Execute repair ticket management in alignment with company standards, coordinating with stores, back office, repair center, and headquarters.
2. Support stores, wholesale, and customers with repair and return processes.
3. Manage repair ticket execution within the after-sales tool.
4. Monitor and perform daily system activities, collaborating with stores, customers, repair center, and headquarters.
5. Conduct technical evaluations and provide prompt estimates and feedback for after-sales service requests to stores.
6. Manually enter and update data in the after-sales system for customer repairs, wholesale, and external vendors.
7. Process customer payments for repairs.
8. Act as the point of contact for all after-sales management, addressing customer complaints and quality issues.
9. Support stores and regional customer service teams in managing repair tickets in the after-sales system.
10. Communicate and coordinate with stores and headquarters on after-sales and quality matters.

1. Proven experience in after-sales or customer service roles within the luxury fashion industry.
2. Strong understanding of repair processes and after-sales service management.

1. Excellent communication and coordination skills.
2. Proficiency in data entry and management systems.
3. Ability to perform technical evaluations and provide solutions promptly.

Candidates should have prior experience in after-sales or customer service roles within the luxury fashion industry, demonstrating a strong understanding of repair processes and service management.

Competitive benefits package including opportunities for professional development within the Kering Group.

Gucci fosters a culture of innovation and creativity, encouraging employees to embody the brand's eclectic and contemporary spirit. As part of the Kering Group, employees benefit from a collaborative and dynamic work environment that values diversity and inclusion.