Groupe Les Échos-Le Parisien Assistant Customer Success Manager

Paris • France

Wednesday, June 4, 2025

The Groupe Les Echos – Le Parisien, a subsidiary of the LVMH Group, is a prominent media entity in France, engaging with 25 million French citizens monthly. With a workforce of 1,600, including 700 journalists, the group is renowned for its commitment to quality and innovation. It holds a leadership position across various markets, including economic press, general daily press, financial information, arts and culture, and event management. The group is also dedicated to fostering a more responsible society through its strategic initiatives.

1. Welcome and integrate new clients by presenting the products and services of Les Echos.
2. Ensure regular follow-up to address inquiries, resolve issues, and anticipate client needs.
3. Develop support content for Capital Finance.
4. Identify upselling and cross-selling opportunities for Business Developers and Account Managers.
5. Manage client invitations, public relations, and loyalty gifts.
6. Collect and analyze client feedback to enhance products and services.
7. Monitor key performance indicators related to client account usage.
8. Prepare regular reports on activities and results.

1. Currently pursuing a Master's degree (Bac +5) in Business School, University, or equivalent, with a specialization in Marketing, Communication, Customer Relations, or Commerce.

1. Excellent interpersonal and customer service skills.
2. Strong listening and empathy abilities.
3. Proficiency in oral and written communication.
4. Analytical and synthesis skills.
5. Proficiency in office tools (Excel, PowerPoint, Word, Google Sheets).
6. Knowledge of Salesforce is advantageous.

Entry-level position suitable for beginners.

Bachelor's degree (Bac +3) required. Master's degree in progress.

Opportunities for professional growth and development within a leading media group.

The Groupe Les Echos – Le Parisien fosters a culture of excellence and innovation, with a strong emphasis on quality and responsible engagement. The work environment is dynamic and collaborative, encouraging creativity and continuous learning.