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Givenchy Team Manager
Givenchy, a prestigious brand under the LVMH conglomerate, is globally acclaimed for its Haute Couture, ready-to-wear collections, and accessories. Rooted in the tradition of Haute Couture, Givenchy epitomizes French elegance through its skilled teams dedicated to unparalleled craftsmanship.
- Supervise the sales team under the direction of the Store Manager to ensure optimal performance and exceptional customer experience.
- Lead and motivate the team on the sales floor through briefings and coaching sessions.
- Foster team autonomy, versatility, and a commitment to excellence through exemplary leadership.
- Ensure adherence to company procedures, guidelines, and established rules.
- Act as a reference for the team, ensuring a professional and supportive work environment with clear objectives focused on customer experience and commercial performance.
- Implement and lead a sales ceremony based on excellence, providing daily training across all product categories.
- Participate in morning briefings and manage floor zoning to optimize sales advisor presence.
- Support team development, motivation, and engagement, participating in annual performance evaluations and action plan implementation.
- Actively participate in recruitment processes alongside the Store Manager and oversee team training.
- Deliver a customer experience rooted in excellence, ensuring team adherence to these standards.
- Drive sales and support the team in achieving sales targets, continuously challenging them to improve key performance indicators.
- Develop and retain clientele, deploying customer loyalty strategies within the team.
- Utilize digital tools to enhance sales and address customer disputes.
- Ensure product knowledge within the team, sharing passion for the brand, its history, and iconic products.
- Challenge the team on fashion trends, current events, and competitor knowledge.
- Evaluate sales performance by product category and collaborate with the Store Manager on actions to boost sales.
- Work closely with boutique management, retail direction, and merchandising teams for detailed product sales and stock reporting.
- Collaborate with Visual Merchandising to maximize product sales potential.
- Participate in rotating and fiscal inventories.
- Minimum 5 years of retail experience, with luxury sector experience being advantageous.
- Essential managerial experience.
- Product knowledge and sales ceremony expertise meeting high standards.
- Ambassador of the brand and its values.
- Passion for fashion and the luxury industry.
- Fluent in English, with a third language being appreciated.
- Good presentation and communication skills.
- Excellent interpersonal skills, with strong listening and persuasion abilities.
- Challenge-driven with a results-oriented mindset.
- Proactive with a sense of initiative.
- Organizational, analytical, and reporting skills.
- Aptitude and talent for developing people.
- Leadership and team management
- Customer service excellence
- Sales strategy implementation
- Product knowledge
- Interpersonal communication
- Problem-solving
- Digital tool proficiency
- Organizational and analytical skills
A minimum of 5 years in retail, with managerial experience being indispensable. Experience in the luxury sector is considered a plus.
Competitive benefits package including opportunities for professional development within the luxury sector.
Givenchy fosters a culture of elegance, innovation, and excellence, deeply rooted in the tradition of Haute Couture. The work environment is professional and supportive, encouraging team autonomy and a commitment to delivering exceptional customer experiences.
