Givenchy Quality and Care Coordinator

Givenchy, a distinguished name in the luxury fashion sector, operates under the esteemed LVMH conglomerate. Renowned for its commitment to excellence and innovation, Givenchy offers a dynamic environment where creativity meets operational precision. As part of LVMH, employees benefit from a vast network of resources and opportunities for professional growth within the luxury industry.

1. Ensure global harmonization of Customer Service by coordinating between boutiques, production centers, repair centers, regional teams, and headquarters departments such as IT, Retail Excellence, Operations, and Finance.
2. Analyze key performance indicators of global customer service and manage the activity accordingly.
3. Provide unified directives to global teams and ensure their adherence.
4. Facilitate the escalation and resolution of issues encountered, implementing corrective actions.
5. Develop and implement standardized processes and create training documentation to ensure operational consistency and efficiency.
6. Manage Quality & Care Services operations across EMEA, handling complaints and returns from Retail Boutiques, LVMH Customer Service, and Warehouses.
7. Regularly communicate issues and corrective action plans to internal teams and regions.
8. Address and track improvement requests.
9. Oversee repairs and spare parts orders, organizing and monitoring the flow of returned items and spare parts, maintaining constant communication with EMEA colleagues.

1. Minimum of 3 years of relevant experience.

1. Proficiency in Microsoft Office Suite.
2. Fluency in English; knowledge of Italian is advantageous.
3. Strong organizational skills and ability to work collaboratively.
4. Dynamic, initiative-driven, and responsive with a product sensitivity.

A minimum of three years of experience in a related field is required, with a preference for backgrounds in retail or after-sales service.

Degree from a Business School, Fashion School, University, or equivalent.

Givenchy recognizes and recruits all talents, offering a supportive environment with opportunities for career advancement within the LVMH group.

Givenchy fosters a culture of dynamism and innovation, encouraging initiative and collaboration. As part of the LVMH family, the company values diversity and inclusivity, providing a platform for professional growth and development in the luxury fashion industry.