Givenchy Customer Service Assistant

Givenchy, a distinguished name in the luxury fashion industry, operates under the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Givenchy offers a dynamic and inclusive work environment, fostering talent and encouraging professional growth within a global network of luxury brands.

1. Process customer orders from receipt to dispatch
2. Respond to customer inquiries via phone, email, or chat
3. Initiate deliveries
4. Manage shipment specifics including customs documents, incoterms, and payment methods
5. Monitor payments and monthly billing objectives
6. Update order tracking spreadsheets
7. Handle after-sales service requests from wholesale clients
8. Collaborate with sales and logistics teams to ensure problem resolution and customer satisfaction
9. Contribute to the continuous improvement of Customer Service procedures
10. Propose and participate in the development of performance indicators

1. Enrollment in a Business School, University, or equivalent program
2. Demonstrated dynamism, curiosity, reactivity, rigor, and organization
3. Methodical with the ability to prioritize tasks
4. Comfortable with numerical data
5. Strong team player with a degree of autonomy
6. Customer service orientation and strong interpersonal skills
7. Proficiency in English, both written and spoken
8. Good command of Microsoft Office, particularly Excel
9. Knowledge of SAP is an advantage

1. Order processing
2. Customer communication
3. Logistics coordination
4. Data management
5. Problem-solving
6. Performance analysis
7. Team collaboration
8. Customer service excellence

No prior experience required; suitable for beginners.

Currently enrolled in a Business School, University, or equivalent.

Opportunity to work in a hybrid model with exposure to various departments within a prestigious luxury brand.

Givenchy fosters a culture of innovation and collaboration, where employees are encouraged to contribute ideas and drive change. The workplace is characterized by its commitment to diversity and inclusion, ensuring that all talents are recognized and nurtured.