Givenchy Customer Service Assistant

Paris • France

Monday, May 26, 2025

Givenchy, a prestigious name in the luxury fashion industry, operates under the esteemed LVMH conglomerate. Renowned for its exquisite craftsmanship and innovative designs, Givenchy offers a dynamic work environment that values creativity and excellence. As part of LVMH, employees benefit from a wealth of resources and opportunities for professional growth within a global network of luxury brands.

1. Process customer orders from receipt to shipment.
2. Respond to customer inquiries via phone, email, or chat.
3. Initiate deliveries and manage shipment specifics, including customs documents and payment terms.
4. Monitor payments and monthly billing objectives.
5. Update order tracking spreadsheets.
6. Handle after-sales service requests from wholesale clients.
7. Collaborate with sales and logistics teams to ensure problem resolution and customer satisfaction.
8. Contribute to the continuous improvement of Customer Service procedures.
9. Propose and participate in the development of performance indicators.

1. Currently enrolled in a Business School, University, or equivalent program.

1. Dynamic, curious, and responsive with strong organizational skills.
2. Methodical with the ability to prioritize tasks and comfortable with numerical data.
3. Team-oriented with the ability to work autonomously.
4. Strong customer service orientation and excellent interpersonal skills.
5. Proficient in English, both written and spoken.
6. Advanced proficiency in Microsoft Office, particularly Excel.
7. Knowledge of SAP is advantageous.

No prior experience required; suitable for beginners.

Currently enrolled in a Business School, University, or equivalent program.

Opportunity to work in a hybrid mode, combining remote and in-office work, in the heart of Paris. Gain invaluable experience in a leading luxury fashion house with potential career advancement within the LVMH group.

Givenchy fosters a culture of innovation, collaboration, and inclusivity, recognizing and valuing the unique talents of each employee. The workplace environment encourages growth, creativity, and excellence, reflecting the brand's commitment to luxury and sophistication.