Galeries Lafayette VIC Manager

Galeries Lafayette, a distinguished name in the luxury retail sector, offers an unparalleled opportunity to work within a dynamic and innovative environment. As part of a larger conglomerate known for its commitment to diversity and inclusivity, Galeries Lafayette champions a culture of creativity and engagement, providing employees with the chance to thrive in a multifaceted lifestyle domain encompassing fashion, beauty, home, jewelry, watches, and gourmet food.

1. Ensure the personalization of the VIC customer journey, acting as an ambassador of the store and leveraging expertise.
2. Participate in and implement customer prospecting strategies.
3. Identify client needs and personalize the customer experience.
4. Supervise daily client journeys, ensuring adherence to store standards and procedures.
5. Maintain high-quality customer service in dedicated spaces, fostering privileged moments with clients.
6. Act as a store ambassador with in-depth knowledge of products, services, and in-store experiences.
7. Develop an internal network to enhance responsiveness to client requests.
8. Animate and expand a client portfolio, identifying development opportunities.
9. Define and manage client requests throughout their store journey.

1. 2-3 years of team management experience in the hospitality or retail sector.
2. Fluency in French and English, with proficiency in Russian or Spanish preferred.

1. Adaptability to diverse situations and challenges.
2. Leadership and team-building capabilities.
3. Strong client engagement and relationship management skills.
4. Strategic thinking and prospecting abilities.

2-3 years of team management experience in the hospitality or retail sector.

Fixed remuneration over 13 months, with a variable component up to €605 per month.

Benefits include a profit-sharing scheme, employee discounts, 80% transport cost coverage, personalized onboarding, and dynamic career progression opportunities.

Galeries Lafayette fosters a diverse and inclusive workplace, celebrating a multitude of nationalities and promoting equality and anti-sexism through initiatives like the StOpE charter. The company is committed to creating an inclusive environment where all generations can thrive.