Galeries Lafayette IT Support Technician

Val d'Europe • France

Monday, November 25, 2024

Galeries Lafayette, a prestigious name in the luxury retail sector, is part of a dynamic conglomerate that embodies creativity and innovation across various lifestyle domains such as fashion, beauty, home, jewelry, and gourmet food. As an employer, Galeries Lafayette offers a vibrant and inclusive work environment, committed to diversity and equality, and driven by a passion for excellence and customer enchantment.

1. Manage user requests and incidents by centralizing IT tickets or requests via phone and email for any blocking situations.
2. Guide users in ticket creation, ensuring clarity of needs and complete traceability for swift resolution.
3. Diagnose IT malfunctions, both hardware and software, remotely or on-site, and direct requests to appropriate contacts while monitoring resolution progress.
4. Maintain IT equipment, including updates, repairs, replacements, data transfers, and system security.
5. Manage inventory, documentation, and updates of site IT equipment (PDAs, printers, etc.), and install and configure new equipment based on user needs.
6. Oversee the issuance and return of equipment for employees (PCs, Reflex access, etc.).
7. Track user requests through a ticket management software and provide support to Level 2 IT Technicians as needed.
8. Participate in user training and awareness on new tools and IT best practices.

1. Proven ability to manage IT requests and incidents efficiently.
2. Strong diagnostic skills for IT hardware and software issues.
3. Experience in maintaining and configuring IT equipment.

1. Excellent communication and interpersonal skills.
2. Proficiency in IT ticket management software.
3. Ability to work collaboratively within a team environment.

Previous experience in IT support or a similar role is required.

Bachelor's degree in Information Technology or a related field is preferred.

The position offers a stimulating variable remuneration, including a profit-sharing and participation bonus, a discount on purchases, and advantageous transportation cost coverage up to 80%. Personalized onboarding and a dynamic career path are also provided.

Galeries Lafayette fosters a culture of inclusivity and diversity, with a commitment to equality and a supportive environment for all employees. The company values teamwork, innovation, and the continuous development of its workforce, offering numerous opportunities for career advancement within its national network and various brands.