Galeries Lafayette

IT Support Technician

The Galeries Lafayette Group is a dynamic and creative lifestyle company, offering experiences in fashion, beauty, home, jewelry, watches, and food. Known for its joyful and engaging commerce, the company is committed to diversity and inclusion, with a workforce representing 98 nationalities. The group fosters an inclusive and supportive environment, promoting gender equality and combating everyday sexism.

1. Manage user requests and incidents by centralizing IT tickets or requests via phone and email.
2. Guide users in opening tickets, ensuring clarity of needs and complete traceability for quick resolution.
3. Diagnose IT issues, both hardware and software, remotely or on-site, and direct requests to appropriate contacts.
4. Maintain IT equipment, including updates, repairs, replacements, data transfers, and system security.
5. Manage inventory, documentation, and updates of IT equipment on site.
6. Install and configure new equipment based on user needs.
7. Handle the issuance and return of equipment for employees.
8. Track user requests using ticket management software.
9. Support Level 2 IT Technicians as needed.
10. Train and educate users on new tools and best IT practices.

1. Agility in learning and adapting to new challenges.
2. Action-oriented with enthusiasm for new opportunities.
3. Strong teamwork and collaboration skills.

Experience in IT support or a related field is required.

Performance-based variable compensation.Profit-sharing and participation bonuses.Employee discounts on purchases.80% coverage of transportation costs.Personalized onboarding support.Dynamic and diverse career development opportunities.

The Galeries Lafayette Group promotes a diverse and inclusive culture, with a commitment to equality and a supportive work environment. Located in Val d'Europe, the workplace is part of a vibrant and evolving company where every day is different.