Galeries Lafayette Tax Refund Administrative Assistant

Paris • France

Tuesday, December 9, 2025

Galeries Lafayette, a prestigious name in the world of luxury retail, offers a dynamic environment where creativity and innovation flourish. As part of a family-owned group, Galeries Lafayette is committed to diversity and inclusivity, boasting a workforce representing 98 nationalities. The company is dedicated to creating an enchanting shopping experience across various lifestyle sectors including fashion, beauty, home, jewelry, watches, and food. Galeries Lafayette is a part of a larger conglomerate that is renowned for its joyful and engaging commerce.

1. Process tax refund forms by receiving, sorting, and dispatching them via various channels.
2. Validate forms in the Détaxe GL tool according to customs regulations.
3. Report anomalies to the supervisor for review before final validation.
4. Archive validated forms manually and monitor activity indicators.
5. Manage and follow up on customer requests and complaints regarding tax refunds.
6. Handle after-sales services related to tax refunds and escalate issues as necessary.
7. Ensure compliance with customer requests and validate them to maintain service quality.
8. Facilitate cohesion among various departments to enhance customer satisfaction.
9. Provide information to clients, ensuring adherence to Galeries Lafayette's service standards and procedures.
10. Establish a privileged relationship with clients to ensure service quality and foster loyalty.

1. Fluency in French and English; Mandarin is a plus.

1. Strong interpersonal and customer service skills.
2. Methodical and organized with the ability to prioritize tasks.
3. Adaptability and agility in learning new situations.
4. Ability to adjust approach and behavior to different situations.
5. Willingness to embrace new challenges.

Experience in a customer service or administrative role within the retail sector is preferred.

Fixed annual gross salary of €23,000, excluding variable components and bonuses. Stimulating variable compensation up to €237 gross per month.

Benefits include a 13-month salary, closure bonus, vacation bonus, 80% transport cost coverage, profit-sharing and participation bonuses, employee discounts, personalized onboarding, and diverse career progression opportunities.

Galeries Lafayette fosters an inclusive and supportive work environment, committed to diversity and equality. The company actively promotes gender equality and combats everyday sexism through initiatives like the StOpE charter. Employees thrive in a setting that values creativity, innovation, and a commitment to inclusivity.