Galeries Lafayette Tax Refund Administrative Assistant

Paris • France

Thursday, October 2, 2025

Galeries Lafayette, a renowned name in the luxury retail sector, offers a dynamic and engaging work environment. As part of a larger conglomerate, the company is committed to innovation and excellence across its diverse lifestyle segments, including fashion, beauty, home, jewelry, watches, and food. Galeries Lafayette is not just a place to shop but a destination for unique experiences and cutting-edge trends, making it an exciting workplace for those passionate about retail and customer engagement.

1. Process tax refund forms received through various channels.
2. Sort and distribute forms with and without stamps.
3. Validate forms in the Tax Refund GL tool according to customs regulations.
4. Report anomalies to the supervisor for review before final validation.
5. Archive validated forms manually.
6. Monitor activity indicators.
7. Handle and follow up on customer requests and complaints.
8. Manage after-sales services related to tax refunds.
9. Report information on complaints and observed malfunctions.
10. Ensure compliance and quality in customer service.
11. Verify and process customer requests for refunds.
12. Facilitate cohesion among various departments to enhance customer satisfaction.
13. Provide information to clients, ensuring adherence to Galeries Lafayette's service standards and procedures.
14. Establish a privileged relationship with clients to ensure service quality and foster loyalty.
15. Propose and implement improvement plans based on feedback and observed issues.

1. Fluency in French and English; Mandarin is a plus.

1. Strong interpersonal and customer service skills.
2. Methodical and organized with the ability to prioritize tasks.
3. Adaptability and agility in learning new situations.
4. Proactive in facing and overcoming challenges.

Prior experience in a customer service or administrative role within a retail environment is preferred.

Fixed annual salary of €23,000 gross, with potential variable pay up to €237 gross per month, based on full-time hours.

Benefits include a 13-month salary, closure bonus, vacation bonus, 80% transport cost coverage, profit-sharing, employee discounts, personalized onboarding, and internal career advancement opportunities.

Galeries Lafayette prides itself on being a diverse and inclusive workplace, with a commitment to equality and the empowerment of all employees. The company values diversity, with a workforce representing 98 nationalities, and actively promotes inclusivity through various initiatives and a dedicated Diversity and Inclusion community. The group is also committed to gender equality and combating everyday sexism.