Galeries Lafayette Tax-Free Shopping Advisor

Galeries Lafayette, a prestigious name in the world of retail, offers an unparalleled shopping experience that combines fashion, beauty, home, jewelry, and gourmet food. As part of a dynamic and creative environment, Galeries Lafayette is committed to inclusivity and diversity, boasting a workforce of 98 nationalities. The company is dedicated to fostering a culture of equality and innovation, making it a leading player in the lifestyle sector.

1. Welcome and assist international clients, ensuring eligibility for tax refunds by verifying passports, visas, and required purchase amounts.
2. Guide clients through the tax refund process using automated systems.
3. Maintain high service standards and ensure the smooth operation of the tax refund service.
4. Inform clients about store promotions and services.
5. Accurately input client details and purchase information into the tax refund system.
6. Explain customs procedures related to tax refunds, including the Pablo process in France and customs visas for exiting the EU.
7. Report any client-reported issues to the Administrative Department within the Tax Refund service.

1. Fluency in English and Mandarin.
2. Strong customer orientation and ability to build trust with clients.
3. Adaptability to different situations and proactive problem-solving skills.

1. Excellent communication and interpersonal skills.
2. Attention to detail and accuracy in data entry.
3. Ability to explain complex procedures clearly.

Previous experience in customer service or retail, particularly in a luxury or high-end environment, is preferred.

A fixed salary of €1,845 gross per month, with a variable component up to €237 gross per month, plus a 13th-month bonus.

Benefits include a closing bonus, vacation bonus, profit-sharing, 80% transportation cost coverage, and employee discounts. Opportunities to work 12 Sundays per year on a voluntary basis are also available.

Galeries Lafayette is a family-owned group that values diversity and inclusivity, promoting a supportive and engaging work environment. The company is committed to gender equality and actively combats everyday sexism through initiatives like the StOpE charter.