Galeries Lafayette

Supply Chain Intern

The Watch and Jewelry Division of the Galeries Lafayette Group is the leading French distributor of watches and jewelry through its brands: Galeries Lafayette, Louis Pion, and Galeries Lafayette-Royal Quartz. The division serves as the purchasing center for jewelry and watch sectors for the 57 Galeries Lafayette department stores in France and Luxembourg. It operates multi-brand watch spaces in 40 of these stores and has 70 Louis Pion retail locations across France, offering a wide range of watches and jewelry. Galeries Lafayette-Royal Quartz provides access to over 50 prestigious watch and jewelry brands through its 12 boutiques and e-commerce site. The division also operates mono-brand boutiques such as Cartier, Rolex, Omega, Messika, Tudor, and Hermès in department stores and airports.

1. Monitor and animate the performance tracking of carriers from collection to delivery for internal and external clients.
2. Research and follow up on undelivered packages and resolve delivery issues.
3. Manage disputes with carriers and track corresponding reimbursements.
4. Act as a point of contact with the e-commerce customer service and operational teams.
5. Assist in the creation and analysis of reports and dashboards.
6. Update the information system (ERP Cegid) following transport events such as loss, theft, or delay.
7. Monitor e-commerce returns and refunds in the warehouse.
8. Ensure proper processing of e-orders by store or warehouse preparers.
9. Assist in monitoring intra-group merchandise flows and alert on indicators.
10. Develop and animate the RSE aspect (destocking, recycling).
11. Support the after-sales service team in managing administrative tasks related to workshop quotes.

1. Currently a student in a business school or university, pursuing a Bac +4/5 level degree with a specialization in Supply Chain/Internal Control.

1. Strong administrative skills.
2. Interest in learning technical business software related to transport management, e-commerce, after-sales service, or stock management.
3. Good relational skills and writing abilities.
4. Proficiency in spreadsheet software (Excel or others).
5. Dynamic and proactive personality.

No specific experience required, but an interest in supply chain and logistics is beneficial.

Currently a student in a business school or university, pursuing a Bac +4/5 level degree with a specialization in Supply Chain/Internal Control.

All positions are open to individuals with disabilities.

The internship is located in Levallois-Perret, France, within a dynamic and inclusive work environment.